Senior Agentic AI Developer (Moveworks) – Enterprise Automation & AI Governance

About The Company

Templar Shield is a boutique, high-performance consulting firm specializing in Enterprise Risk Management, Cybersecurity, Identity & Access Management, Operational Resilience, and AI Governance. As a ServiceNow Elite Partner, the company collaborates with highly regulated industries such as critical infrastructure, financial services, energy, healthcare, telecom, and the public sector to deliver secure, modern, and automated solutions. Templar Shield's commitment to innovation and excellence positions it as a leader in providing tailored technology solutions that meet complex industry standards and compliance requirements.

About The Role

The Moveworks Agentic AI Developer is a key role within Templar Shield’s expanding AI practice, responsible for designing, developing, and deploying intelligent workflows and autonomous agents on the Moveworks platform. This position requires a deep understanding of Moveworks AI capabilities, enterprise integrations, natural language workflows, and automation engineering. The successful candidate will build end-to-end agentic automations to support IT support, security remediation, HR processes, and enterprise service automation, enhancing employee experience and operational efficiency. The role involves close collaboration with architects, business process consultants, and client stakeholders to translate business needs into sophisticated, autonomous agent behaviors that streamline operations and improve service delivery across various enterprise systems.

Qualifications

• 3+ years of experience developing AI-driven or automation-based solutions using platforms such as Moveworks, ServiceNow Virtual Agent, MS Copilot, or similar.
• Hands-on experience with Moveworks configuration, integrations, and custom actions.
• Strong proficiency with APIs, JSON, automation frameworks, and enterprise systems integration.
• Solid experience with at least one ecosystem such as ServiceNow, O365/M365 administration, or HRIS platforms.
• Skilled in designing conversational experiences and natural-language automation logic.
• Ability to translate complex processes into structured agent behavior and autonomous decision flows.
  
  

Preferred / Nice-to-Have Qualifications

• Experience implementing Moveworks in enterprise-scale environments.
• Familiarity with large language models (LLMs), prompt engineering, vector search, and retrieval pipelines.
• Understanding of ITIL, ITSM/ESM workflows, and enterprise support operations.

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• Experience with ServiceNow modules such as ITSM, IRM, SecOps, or HRSD.
• Experience building RPA, automation, or chatbot solutions.
• Certifications in Moveworks, ServiceNow, Okta, Azure AD, ITIL, or related technologies.
  
  

Responsibilities

• Design, develop, and deploy Moveworks autonomous agents to support IT, HR, Security, and enterprise service workflows.
• Create natural-language-based automations, conversational flows, and generative responses to enhance user interactions.
• Configure Moveworks skills, actions, integrations, and domain connectors to automate tasks across enterprise systems such as ServiceNow, Okta, Azure AD, O365, Workday, Slack, Teams, Jira, and others.
• Tune large language model prompts, test output accuracy, and refine agent decision logic to improve automation performance.
• Build secure integrations between Moveworks and enterprise platforms, ensuring data security and compliance.
• Automate resolution steps for common incidents, user provisioning, password resets, and workflow tasks to streamline operations.
• Implement structured data ingestion, knowledge synchronization, and retrieval patterns for effective information management.
• Define agent behaviors, policies, safeguards, and escalation paths to ensure reliable and compliant automation.
• Monitor agent performance through observability dashboards, analytics, and quality scoring metrics, and implement continuous improvements.
• Ensure compliance with industry standards such as NIST AI RMF, ISO 42001, and emerging U.S. AI oversight regulations.
• Maintain comprehensive documentation for prompts, flows, integrations, and agent governance processes.

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• Participate in requirements workshops, solution design sessions, and stakeholder demonstrations.
• Translate business requirements into technical specifications and support UAT, deployment, and post-deployment optimization.
• Provide training and enablement for client teams adopting Moveworks agents to ensure smooth adoption and effective usage.
  
  

Benefits

• Competitive compensation package with performance-based annual bonuses.
• 100% remote-first work environment promoting flexibility and work-life balance.
• Comprehensive employer-sponsored health, dental, LTD, and life insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Paid training programs and certification sponsorship to support professional growth.
• Opportunity to work on cutting-edge agentic AI programs across leading industries.
• Collaborative organizational culture where innovative process designs influence real-world industry solutions.
  
  

Equal Opportunity

Templar Shield is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected status in accordance with applicable laws and regulations.