IT Support Technician - Data Technician

1. About Our Client:

The organization operates within the IT support sector, focusing on providing technical services especially in data management. It addresses challenges related to maintaining and optimizing complex databases to support operational needs, with a particular emphasis on database performance, scalability, and security. The organization supports a remote workforce and serves a mission-driven community.

2. About the Opportunity:

The IT Support Technician - Data Technician (Entry Level) role is designed for motivated individuals to support and maintain database systems under supervision. This position contributes to the organization’s data management capabilities by assisting with database maintenance, performance monitoring, and security. The role is integral to ensuring data systems meet organizational needs and supports operational efficiency.

3. Responsibilities:

• Maintain and implement complex databases as part of a team under guidance

• Assist in planning and engineering databases

• Monitor database performance, scalability, and security

• Evaluate and update existing database designs

• Develop SQL queries and reports under supervision

• Participate in team-oriented, collaborative, agile workflows

• Manage multi-discipline triage calls with self-motivation

• Work with database partitioning and microservices

• Support cloud-native database solutions including AWS RDS and DynamoDB

4. Requirements:

• High school diploma or equivalent; associate degree or technical certification preferred

• Basic computer, software, and business systems proficiency

• Ability to follow instructions and established procedures accurately

• Strong attention to detail and accuracy in data entry

• Clear communication and interpersonal skills for customer interactions

• Ability to work under supervision and escalate issues appropriately

• Experience or familiarity with Software Development Lifecycle in a collaborative environment

• Experience with tools such as ServiceNow, GitHub, and Jira preferred

• Prior experience in related functional areas is desirable

• Willingness to undergo security investigation for access to classified information

5. Pay Range and Compensation Package:

• Salary of $33,500 per year

6. Benefits & Perks:

• Fully remote, full-time position

• Medical, Dental, and Vision insurance with substantial premium coverage

• Basic Life, Short-Term Disability, and Long-Term Disability insurance fully covered

• 401(k) Safe Harbor Plan with full vesting and 4% company match

• Paid Time Off starting at 120 hours annually, increasing after 5 years

• 11 paid holidays annually

• Charity matching program

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.