J
Entry Level IT Support Technician - Data Management
Remote
AI Summary
We are seeking motivated and detail-oriented IT Support Technicians to fill roles within our organization. The selected candidates will work as part of a team to maintain and implement complex databases. The ideal candidate will have experience with database management and strong attention to detail.
Key Highlights
Data Management
Database Administration
Team Collaboration
Key Responsibilities
Maintain and implement complex databases under the guidance of a lead
Assist with the planning and engineering of the organization's databases
Monitor performance, scalability, and security of databases
Technical Skills Required
Benefits & Perks
Fully remote work
Medical, Dental & Vision Insurance
401(k) Safe Harbor Plan with company match
Nice to Have
Experience with ServiceNow, GitHub, Jira
Familiarity with Cloud-native database solutions
Prior experience in data management
Job Description
Entry Level (Salary $33,500/Yr)
The Opportunity
We are seeking motivated and detail-oriented IT Support Technicians, specifically Data Technicians, to fill roles within our organization. Candidates will be evaluated against the flexible requirements described below, with assignments made based on organizational needs and individual qualifications. Selected candidates may be assigned to one or more of the functional areas outlined in this description.
Functional Areas & Key Responsibilities
Data Management
- Work as part of a team to maintain and implement one or more complex databases under the guidance of a lead. Assist with the planning and engineering of the organization's databases. Monitor performance, scalability, and security and evaluate existing database design to determine the necessary updates and integration requirements of a new design and to ensure final solutions meet organizational needs
- Experience with installation, maintenance, and administration of a RDMS such as PostgreSQL, Oracle, MySQL, or SQL Server – Oracle preferred
- Ability to design and develop SQL queries and reports to retrieve required data under the guidance of a lead
- Experience working within a team-oriented, collaborative, agile environment.
- Highly self-motivated and directed with the ability to manage multi-discipline triage calls.
- Familiarity with database partitioning and microservices
- Familiarity with Cloud-native database solutions, including Amazon Web Services (AWS) Relational Database Service (RDS) and DynamoDB Database Administration
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Minimum Qualifications
- High school diploma or equivalent required; associate degree or technical certification preferred.
- Basic proficiency with computers, software applications, and common business systems.
- Ability to follow written instructions, scripts, and established procedures accurately.
- Strong attention to detail and data entry accuracy.
- Clear and effective communication and interpersonal skills for customer-facing interactions.
- Ability to work under supervision and escalate issues appropriately.
- Experience with the Software Development Lifecycle in a team-oriented, collaborative, agile environment.
- Experience with tools such as ServiceNow, GitHub, Jira
- Prior experience in any of the functional areas listed above is desirable.
- Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.
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- Fully remote, full-time role with meaningful mission impact for the Veteran community
- Supportive environment that invests in your growth and the growth of your team
- Medical, Dental & Vision Insurance — J-Mack covers 80% of employee premiums and 50% of dependent premiums
- Basic Life, Short-Term Disability & Long-Term Disability — J-Mack covers 100% of the costs
- 401(k) Safe Harbor Plan with full vesting and 4% company match
- Paid Time Off: 120 hours annually, increasing to 160 hours after 5 years
- 11 Paid Holidays
- Charity Matching: J-Mack matches employee donation
Background Investigation Clearance: Selected applicants will be subject to a U.S. government led security investigation and must meet eligibility requirements for access to sensitive, personally identifiable information.
J-Mack Technologies, LLC (J-Mack) is an equal opportunity employer and affords equal opportunity to all applications for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. We are committed to fostering an inclusive workplace where all employees are treated with respect and have equal opportunities for employment and advancement.
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