Senior IT Manager - Virtual Healthcare

1. About Our Client: The organization operates in the virtual healthcare sector, specializing in medical care for women and children. It addresses challenges in managing care across various stages such as pregnancy, postpartum, pediatrics, menopause, and perimenopause. By integrating proactive clinical care with technology, the organization aims to reach patients earlier, identify risks promptly, and deliver personalized care throughout their healthcare journey. The team comprises clinicians, technologists, and operators committed to improving access to quality care for families nationwide.

2. About the Opportunity: The Senior IT Manager will lead the IT team within a rapidly growing startup environment. This role focuses on establishing high standards for IT operations, managing core IT systems, and supporting the organization’s infrastructure to enable smooth and secure technology use. Reporting to the VP of Engineering and based anywhere in the continental US, this position is integral to scaling IT capabilities and ensuring compliance with relevant security standards.

3. Responsibilities:

• Manage, coach, and develop a team of IT Support Engineers, including hiring and performance management
• Maintain hands-on involvement by setting technical standards, mentoring the team, and handling complex escalations
• Oversee core IT systems and roadmap, including identity and access management, device management, and SaaS tools such as Google Workspace and Slack
• Manage IT vendor relationships, procurement, and budgeting, ensuring cost-effective tools and services
• Identify and automate manual, repetitive IT tasks to improve efficiency
• Facilitate onboarding and offboarding processes for a distributed workforce
• Collaborate with the Security team on HIPAA compliance and SOC 2 HITRUST certification controls

4. Requirements:

• Minimum 7 years in IT support or operations, with at least 2 years managing teams and building high-performing groups
• Ability to balance leadership and hands-on technical work
• Strong customer service orientation and communication skills
• Experience working with senior leadership and handling sensitive issues discreetly
• Proficient with systems such as Okta, Google Workspace, Slack, and Apple device management tools like Iru or Jamf

5. Pay Range and Compensation Package:

• The expected base salary range is $165,000 to $195,000
• Eligibility for equity grants providing ownership in the organization
• Actual compensation may vary based on experience, skills, and certifications

6. Benefits & Perks:

• Comprehensive health, dental, and vision coverage for employees and their families
• High deductible health plans with Health Savings Account (HSA) options
• Flexible Spending Account (FSA)
• Participation in equity grant programs
• 401(k) retirement plan
• Competitive vacation policy
• Sixteen weeks of paid parental leave
• Fully remote work flexibility within the US

7. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.