System & Network Engineer

We are seeking a highly skilled and motivated System and Network Engineer to join our dynamic team.

This role involves providing expert remote support for a variety of technical issues related to Desktop Support, firewalls, routers, networks, VPNs, Printer, Desktop PC and specific hardware like Ubiquiti / FortiGate & NGFW Firewalls.

Key Responsibilities

• Engage with customers to fully comprehend their IT requirements.
• Utilize remote login capabilities to analyze and diagnose network issues, gaining comprehensive knowledge of the network's physical and logical infrastructure.
• Maintain strict confidentiality when accessing customer systems to protect their data.
• Collaborate with foreign clients, discussing IT requirements via Zoom/Teams, and be adaptable to working US time zones.
• Experience in troubleshooting and configuring Fortinet, Sophos, Pfsense, TPLink Omada, and Unifi Firewalls.
• Understanding, designing, and planning networks, including Switch Port, VLAN, VLAN IDs, Trunk, POE, LAG, and QoS configuration.
• Knowledge of L2tp, OpenVPN, Wireguard VPN, SSH, NAT, Routing, DNS, DDNS, S2S VPN, and Firewall Policies.
• Expertise in Wi-Fi signals, bandwidth, wireless channels, and network monitoring.
• Strong understanding of Windows Server configuration and troubleshooting (Active Directory, DNS, DHCP, Radius, VPN, FTP, SMB, Users & Group, Group Policies).
• Experience with CCTV and surveillance systems, access control configurations, and troubleshooting (Hikvision, Dahua, Ubiquity, TPLink).
• Familiarity with Synology, TrueNAS, QNAP NAS configurations, and troubleshooting.
• Good understanding of business networks, home networks, and critical business networks.
• VOIP Systems knowledge – FreePBX, Grandstream, 3CX, Unifi.
• Experience with VMWare, Hyper-V, Proxmox, and basic Linux knowledge.
• Must have good understanding about Networks.

Preferred Skills:

• Ability to work effectively with foreign clients and across different time zones.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Benefits

• A dynamic, supportive, and technology-driven work environment.
• Opportunities for professional growth and learning.
• Work from anywhere.
• Bonus upon performance.

Qualifications

• Minimum of 7+ years of experience in network , system configuration and troubleshooting.
• Degree of Diploma in System / Network Administration.
• CCNA / CCNP
• Fortinet NSE
• Azure / AWS Foundation - Optional