Provide technical assistance to global customers, troubleshoot software-related issues, and work closely with cross-functional teams to ensure timely resolution while maintaining high customer satisfaction.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Job Title: Customer Support Engineer
Location: Argentina (Remote)
Experience: 2–4 Years
Industry: Software / SaaS
Function: Customer Support / Technical Support / Engineering
Employment Type: Full-time
About the Rol
eWe are seeking a proactive and customer-focused Customer Support Engineer with 2–4 years of experience in the Software/SaaS industry. The ideal candidate will provide technical assistance to global customers, troubleshoot software-related issues, and work closely with cross-functional teams to ensure timely resolution while maintaining high customer satisfaction
.
Key Responsibilitie
- s:
Provide L1/L2 technical support via email, chat, phone, and remote desktop sessio - ns.Troubleshoot software application issues and identify root caus
- es.Log, prioritize, and manage customer issues using ticketing tools (Jira, Zendesk, Freshdesk, ServiceNow, etc
- .).Escalate complex technical issues to Product, Engineering, or Development teams when necessa
- ry.Assist customers with software installation, configuration, and onboardi
- ng.Support API integrations and troubleshoot integration-related issu
- es.Execute basic SQL queries to investigate application and database issu
- es.Collaborate with QA and Product teams to reproduce and resolve software defec
- ts.Ensure timely resolution of support tickets while meeting SLA commitmen
- ts.Maintain accurate documentation of customer interactions and issue resolutio
- ns.Create and update knowledge base articles and technical documentati
- on.Stay updated on new product features, releases, and best practic
- es.Deliver exceptional customer service and ensure a positive customer experien
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ce.
Required Skills & Qualificati
- ons:
2–4 years of Technical Support experience in a Software or SaaS com - pany.Bachelor's degree in Computer Science, Information Technology, or a related f
- ield.Strong troubleshooting and analytical sk
- ills.Experience with ticketing systems such as Jira, Zendesk, Freshdesk, or Servic
- eNow.Basic knowledge of SQL for troubleshoo
- ting.Understanding of REST APIs, JSON, and API testing tools like Pos
- tman.Familiarity with Windows, Linux, and basic networking conc
- epts.Excellent verbal and written English communication sk
- ills.Ability to work independently in a remote environ
- ment.Strong customer service and problem-solving sk
- ills.Experience supporting international clients across different time zones is an advan
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tage.
Preferred S
- kills:
Experience supporting cloud-based SaaS applic - ations.Knowledge of AWS, Azure, or Google
- Cloud.ITIL Foundation or other technical certifications are
- a plus.Exposure to CRM platforms such as Salesforce or H
ubSpot.
Why
- Join Us?100% Remote role based in Ar
- gentina.Work with a global team in a fast-growing SaaS envi
- ronment.Opportunity to learn cutting-edge technologies and cloud pl
- atforms.Collaborative and inclusive work
- culture.Career growth and professional development opport
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