HR Administrator

Job Title: HR Administrator

Reporting To: Head of HR / HR Business Partner / Snr HR Administrator

Location: Fully Remote – Contractor

🎯 Role Purpose

The HR Administrator is responsible for delivering efficient, accurate, and compliant HR administrative support across the employee lifecycle. 💻

The role focuses on high-volume HR transactions, HRIS administration, onboarding and offboarding activities, employee data management, ticket resolution, and supporting payroll-related processes.

The HR Administrator acts as the first point of contact for routine HR queries and ensures employee records, systems, and HR processes are maintained to a high standard while meeting service level expectations.✅

🌱 About CCS

Established in 1966, CCS has been in the cleaning business for over 50 years. We are a diverse team of around 2,000+ employees across 8 European countries. We deliver industry-leading cleaning services to our customers every day. Our loyal and growing client base trusts CCS to provide professional and unrivalled cleaning results.

We are a family-run company that believes in sustainability — for our planet 🌍, our people 👥, and our clients. Operating across the retail and hospitality sectors, we pride ourselves on our informal work culture, strong teamwork 🤝, and commitment to responsible, environmentally focused cleaning practices. CCS is the place where you can maximise your talent while working with a dynamic team and challenging yourself every day.

📋 Key Responsibilities

• Employee Lifecycle Administration: Manage HR administration activities throughout the employee lifecycle.
• 🚀 Onboarding Administration: Coordinate and administer onboarding processes.
• Leaver Administration: Ensure all offboarding transactions are completed accurately and within required deadlines.
• Support HR ticket management by logging, assigning, monitoring, and closing HR tickets.
• 💻 HRIS Administration: Support the administration of HR systems and employee records in accordance with GDPR and company standards.
• HR Data & Transaction Processing: Accurately process high-volume HR transactions including new hires, employee changes, working hours, salary, and contractual amendments.
• Maintain accurate records across all HR systems and supporting documentation.
• 💰 Payroll Support: Provide HR administrative support to payroll processes while working closely with payroll teams to minimise errors and ensure timely processing.
• 📊 Reporting & Data Management: Produce standard HR reports, maintain employee records and trackers, monitor onboarding and offboarding metrics, and conduct data validation and quality checks.
• Maintain compliance with employment legislation and internal policies while handling sensitive employee information confidentially and professionally.
• ⚙️ Process Improvement: Support continuous improvement by creating and maintaining process documentation, SOPs, and checklists while supporting HR projects and operational initiatives.

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💻 Key Systems

Experience working with one or more of:

• HRIS platforms
• Ticket management systems
• Microsoft Office Suite
• SharePoint
• Document management systems

✅ Knowledge, Skills & Experience

Essential

• Previous HR administration or HR operations experience
• Experience processing high-volume HR transactions
• 📊 Strong HRIS and data management skills
• Excellent organisational and administrative skills
• Experience working with ticketing or case management systems
• ⚙️ High level of accuracy and attention to detail
• Strong written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Understanding of GDPR and confidential data handling

⭐ Desirable

• Experience supporting multi-country HR operations
• Experience with onboarding and offboarding processes

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• Payroll administration exposure
• CIPD qualification or equivalent HR qualification

📈 Key Success Measures

• HR transactions completed accurately and on time
• 🎫 HR tickets resolved within service level targets
• Employee records maintained with high data integrity
• 🤝 Positive stakeholder satisfaction
• Compliance and audit requirements met
• Onboarding and offboarding activities completed within required timelines

🎁 What We Offer

• Opportunity to grow and develop within a supportive team.
• 🌍 Work with diverse teams across multiple countries and cultures.
• Fully remote working arrangement.
• 💼 Competitive salary.

We look forward to getting to know you! 🚀

CCS embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

CCS is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, customers, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At CCS we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus, if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.