Human Resources Operations Specialist

About The Company

Contec is a leading provider of innovative technology solutions and people-based services dedicated to supporting broadband service providers and electronics OEMs worldwide. Our mission is to extend the service life of customer premise equipment and electronics hardware while maximizing return on investment and enhancing customer experience. Operating from a network of strategically located service centers, we leverage proprietary testing and repair technologies to deliver accurate and efficient device management. For more complex repairs, we utilize low-cost repair locations to balance speed and cost, ensuring our clients receive optimal service. Additionally, our custom kitting resources enable us to fulfill direct-to-customer and bulk product orders, maintaining a positive end-customer experience. Contec’s commitment to innovation, quality, and customer satisfaction positions us as a trusted partner in the technology support industry.

About The Role

The Human Resources Operations Specialist at Contec plays a vital role in supporting the HR functions by providing comprehensive transactional and operational support across the employee lifecycle. Reporting directly to the Sr. Director, HR Operations, this remote position involves managing a variety of HR processes including onboarding, offboarding, internal mobility, relocation, and compliance activities. The role requires excellent customer service skills, attention to detail, and proficiency with HRIS systems, primarily Workday. The specialist serves as a primary contact for HR-related inquiries, ensuring timely and accurate responses to employees, managers, and external contacts. This position also involves participating in process improvement initiatives, supporting HR projects, and maintaining compliance with applicable laws and regulations. The ideal candidate will possess strong communication skills, analytical capabilities, and a proactive approach to problem-solving, contributing to a seamless HR experience for all stakeholders.

Qualifications

• High School diploma or equivalent; Bachelor's degree in Human Resources or related field preferred
• Minimum of two years full-time experience in Human Resources or related roles
• Proficiency with Human Resources Information Systems (HRIS), preferably Workday
• Intermediate skills in Microsoft Excel, including pivot tables and VLOOKUP functions
• Knowledge of employment laws, regulations, and HR policies
• Experience handling confidential information with integrity and discretion
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Effective organizational and time management abilities
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment
• Demonstrated teamwork and independent work capabilities
• SharePoint experience is a plus

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• HR certification or additional training is advantageous
  
  

Responsibilities

• Serve as the first point of contact for HR-related inquiries via Workday cases, emails, and calls, providing exceptional customer service
• Support employee lifecycle processes including onboarding, orientation, internal mobility, relocation, and offboarding
• Initiate and monitor transaction workflows within HRIS (Workday), ensuring data accuracy and timely processing
• Assist employees and managers with HR policies, programs, and tools, ensuring compliance and understanding
• Maintain employee data privacy and ensure adherence to applicable legal and regulatory requirements
• Escalate complex issues appropriately and ensure smooth handoffs to relevant teams
• Participate in HR system testing, report creation, and data analysis to support HR operations
• Prepare severance documentation and process related payments
• Respond to unemployment claims and gather information for external agencies
• Submit required reports and data to government agencies and internal audit teams
• Coordinate with IT for technical support and submit service tickets as needed
• Process invoices and manage financial documentation related to HR activities

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• Contribute to continuous improvement initiatives by providing feedback and insights on HR processes
• Collaborate with cross-functional teams including Payroll, Benefits, Talent Acquisition, and Finance to ensure seamless HR operations
  
  

Benefits

• Competitive salary and comprehensive benefits package
• Remote work flexibility
• Professional development opportunities
• Inclusive and diverse work environment
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee assistance programs
• Supportive team culture focused on innovation and growth
  
  

Equal Opportunity

Contec is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected status under applicable law. We encourage applicants of all backgrounds to apply and join our team.