Cybersecurity & SecOps Analyst

The Mission

At Aspect, we are reimagining the human experience at work. For over 50 years, we have been the backbone of the world’s most complex contact centers and enterprise workforces. Today, we are in the midst of a massive technological evolution, building Aspect Intelligence—a cloud-native, AI-driven platform that handles millions of real-time signals to ensure the right people are in the right place at the right time.

Role Summary

We are seeking a Cybersecurity & SecOps Analyst to own our day-to-day internal security operations and SaaS posture management. Backed by a 24/7 Managed Detection and Response (MDR) partner, you will not be stuck watching endless baseline endpoint noise. Instead, you will serve as our primary internal security champion—managing our external vendor relationships, handling active escalations, and focusing heavily on securing and automating our cloud identity and SaaS productivity ecosystem.

Your goal is to optimize our internal security workflows, ensure our ticketing pipelines are seamless, and build low-code automated workflows to resolve internal alerts efficiently. This is a fully remote, day-shift position with zero night-shift or weekend on-call operational rotations.

Key Responsibilities:

MDR Oversight & Incident Coordination

• Serve as the primary internal point of contact and liaison for our 24/7 Managed Detection and Response (MDR) service provider.
• Own the internal response and coordination workflow when our external security partner escalates a validated, high-severity threat.
• Routinely review managed security portals, threat hunting reports, and endpoint/XDR coverage status across our remote workforce.
• Manage the technical integration of security alerts into internal team communication channels and centralized IT ticketing platforms.

Cloud Identity & SaaS Governance

• Perform daily triage and manual investigation of cloud productivity suite signals, access logs, and application-layer telemetry not fully covered by external tools.
• Run internal reviews of cloud administrative changes, OAuth tokens, third-party application integrations, and access exceptions.
• Partner with the IT team to enforce identity policies, multi-factor authentication (MFA) compliance, and conditional access rules.

Operational Automation & Tool Optimization

• Identify repetitive manual triage steps (e.g., verifying if an anomalous user login was legitimate) and build low-code/no-code automated playbooks via workflow automation tools to streamline user verification.
• Build out and maintain clean, reliable automated ticketing workflows to track security issues from discovery to remediation.
• Keep our security operations lean by continually seeking ways to automate routine validation tasks and reduce false positives.

Compliance & Documentation

• Gather and package evidence logs from endpoint managers, identity providers, and ticketing systems to support our ongoing SOC 2 compliance frameworks and internal audits.
• Maintain clear documentation on incident playbooks, approved user exceptions, and internal security standards.

Required Qualifications

• 2–4 years of experience in cybersecurity operations, systems administration, or a dedicated IT Support role with heavy security duties.
• Hands-on experience with centralized Endpoint Management and XDR platforms (managing endpoint health, deployment compliance, and alert viewing).
• Strong baseline proficiency with enterprise Cloud Productivity Suite Administration (specifically managing security center settings, audit logs, and identity configurations).
• Demonstrated workflow logic capability—experience setting up conditional logic, API webhooks, or using low-code/no-code automation tools to connect disparate platforms.
• Exceptional communication skills—ability to interface with internal remote employees cleanly and empathetically during investigations.

Preferred Qualifications

• Prior experience working inside a remote SaaS or cloud-native company.
• Basic scripting awareness (e.g., interacting with APIs or formatting data outputs).
• Experience participating in or gathering evidence for formal compliance windows (such as SOC 2 or ISO 27001).
• Foundational, industry-standard security certifications demonstrating operational fundamentals.

Key Skills

• Managed Security Service (MSSP/MDR) Vendor Coordination
• Cloud Identity & Access Management (IAM)
• Incident Coordination & Containment
• Low-Code Automation / API Integrations
• IT Service Management (ITSM) & Ticket Lifecycle Management
• Compliance Audit Evidence Collection

Why Aspect?

• Massive Reach: Our software impacts the daily lives of millions of workers globally. Your work ensures their workdays are seamless.
• Innovation at Scale: Work on the bleeding edge of AI-driven workforce intelligence within a stable, industry-leading company.

Aspect is an equal opportunity employer. We believe that a diverse and inclusive team is the most effective way to build technology that serves the world.