Senior Technical Support Engineer - Platform Reliability & Customer Success

Jobgether • Netherlands

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Serve as primary technical point of contact, diagnose & resolve issues, collaborate with teams to improve platform performance. Combine technical troubleshooting with customer-focused communication.

Key Highlights

Primary technical point of contact for partners & teams

Diagnose & resolve complex technical issues

Collaborate with teams to improve platform performance

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Key Responsibilities

Serve as primary technical point of contact for external partners and internal teams

Investigate, diagnose, and resolve technical issues

Analyze logs and use diagnostic tools to identify root causes

Collaborate with engineering, QA, and production teams to escalate complex issues

Identify recurring problems and contribute to increased platform reliability

Create and maintain technical documentation and knowledge base resources

Maintain strong product knowledge and provide valuable feedback to product and engineering teams

Track and document support activities accurately

Technical Skills Required

Troubleshooting Platform Support Collaboration

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Benefits & Perks

Fully remote working environment

Career growth opportunities

Job Description

Join a technology-driven support team where you will play a key role in ensuring reliable digital experiences for partners and end users. In this position, you will act as a technical expert responsible for diagnosing issues, supporting integrations, and maintaining high service standards in a fast-paced software environment. You will collaborate closely with engineering, quality assurance, and product teams to resolve complex challenges and improve platform performance. This role offers the opportunity to combine technical troubleshooting skills with customer-focused communication while contributing to continuous product improvement. If you enjoy solving problems, working with modern technologies, and making a direct impact on customer success, this opportunity provides an exciting environment for growth.

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