AI Summary
We are seeking a highly skilled Network & Systems Administrator to oversee, optimize, and secure our enterprise IT infrastructure. The role involves managing cloud architecture (Microsoft 365/Azure), robust network ecosystems (Cisco Meraki/Ubiquiti), and comprehensive cybersecurity frameworks. Key responsibilities include network administration, Microsoft cloud administration, cybersecurity & compliance, help desk support, asset management, and documentation & process improvement.
Key Highlights
5+ years of enterprise IT infrastructure experience
Full-time remote position in the Philippines
Microsoft 365, Azure, Entra ID, Intune, Cisco Meraki, Ubiquiti, Freshworks/Freshdesk, Atera
Cybersecurity-first mindset with proactive problem-solving
Salary USD $1800-$2000 per month
Key Responsibilities
Administer and maintain enterprise network infrastructure including Cisco Meraki firewalls, switches, wireless networks, and Ubiquiti solutions
Troubleshoot complex LAN, wireless, and internet connectivity issues across distributed multi-site environments
Monitor and optimize network performance, security, and availability; implement timely network upgrades, patches, and industry best practices
Fully support and administer Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive
Manage Microsoft Entra ID including user provisioning/deprovisioning, group management, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access policies
Support and administer Microsoft Azure resources, services, and tenant licensing
Monitor security alerts and lead responses to potential threats, vulnerabilities, and incidents
Administer endpoint protection, email security, identity management, and conditional access
Provide comprehensive hardware, software, network, and application support to both technical and non-technical end users
Own employee onboarding/offboarding technical process, hardware provisioning, and software lifecycle management
Oversee support ticketing via Freshworks/Freshdesk and utilize Atera for system monitoring, automation, and endpoint management
Administer VoIP phone systems including call quality, routing, provisioning, and vendor relations
Create and maintain network diagrams, technical documentation, knowledge base articles, and SOPs
Identify opportunities to improve IT processes, drive automation via PowerShell, and lead infrastructure upgrade projects
Participate in security audits, risk assessments, and remediation efforts while assisting with company-wide cybersecurity awareness training
Technical Skills Required
Benefits & Perks
USD $1800-$2000 per month
Remote work in the Philippines
Full-time employment
Nice to Have
Advanced experience with Microsoft Intune and endpoint management
Proficiency with PowerShell scripting and infrastructure automation
Familiarity with established cybersecurity frameworks and vulnerability management tools
Active industry certifications such as Microsoft 365 / Azure Administrator Associate, Cisco Meraki Solutions Specialist, CompTIA Network+ / Security+
Job Description
Job Title: Network & Systems Administrator
Employment Type: Full-Time
Schedule: 9:00 AM - 6:00 PM Eastern Time (US Business Hours)
Location: Remote (Philippines only)
Compensation: USD $1800 - $2000 per month
Position Overview
We are seeking a highly skilled, proactive Network & Systems Administrator to oversee, optimize, and secure our enterprise IT infrastructure. In this role, you will be the backbone of our technology environment, managing everything from cloud architecture (Microsoft 365/Azure) and robust network ecosystems (Cisco Meraki/Ubiquiti) to comprehensive cybersecurity frameworks.
The ideal candidate is a versatile technical expert who thrives in a fast-paced, fully remote, multi-site environment. You are just as comfortable designing secure network topologies and deploying automated scripts as you are providing empathetic, high-tier technical support to our team. If you are a self-motivated problem solver looking to own an infrastructure and drive continuous operational improvement, we want to hear from you.
Key Responsibilities
Network & Infrastructure Management
- Administer & Maintain: Monitor and optimize enterprise network infrastructure, specifically Cisco Meraki firewalls, switches, wireless networks, and Ubiquiti networking solutions.
- Troubleshoot: Resolve complex LAN, wireless, and internet connectivity issues across distributed multi-site environments.
- Optimize: Monitor network performance, security, and availability; implement timely network upgrades, patches, and industry best practices.
- M365 Ecosystem: Fully support and administer Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive.
- Identity & Access Management: Manage Microsoft Entra ID, overseeing user provisioning/deprovisioning, group management, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access policies.
- Azure & Licensing: Support and administer Microsoft Azure resources, services, and tenant licensing.
- Threat Mitigation: Monitor security alerts and lead responses to potential threats, vulnerabilities, and incidents.
- Hardening Security: Administer endpoint protection, email security, identity management, and conditional access.
- Audits & Training: Participate in security audits, risk assessments, and remediation efforts while assisting with company-wide cybersecurity awareness training.
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- Tier 1-3 Support: Provide comprehensive hardware, software, network, and application support to both technical and non-technical end users.
- Lifecycle Management: Own the employee onboarding/offboarding technical process, hardware provisioning, and software lifecycle management.
- Tool Management: Oversee support ticketing via Freshworks/Freshdesk and utilize Atera (or similar RMM tools) for system monitoring, automation, and endpoint management.
- Telecommunications: Administer VoIP phone systems, managing call quality, routing, provisioning, and vendor relations.
- Technical Writing: Create and maintain network diagrams, technical documentation, knowledge base articles, and SOPs.
- Projects & Innovation: Identify opportunities to improve IT processes, drive automation (via PowerShell), and lead infrastructure upgrade projects.
Required Experience & Education
- Experience: 5+ years of proven experience in Network Administration, Systems Administration, or a related enterprise IT infrastructure role.
- Environment: Demonstrated experience supporting fully remote users and distributed, multi-site environments.
- OS Expertise: Advanced proficiency in supporting Windows 10 and Windows 11 environments.
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- Cloud & Identity: Microsoft 365, Microsoft Entra ID, Microsoft Azure, and Microsoft Intune.
- Hardware & Networking: Cisco Meraki, Ubiquiti networking solutions, and enterprise VoIP systems.
- ITSM & RMM: Freshworks/Freshdesk and Atera (or equivalent Remote Monitoring & Management platforms).
- Security: Advanced knowledge of Identity & Access Management (IAM), endpoint security, phishing protection, and email security protocols.
- Advanced experience with Microsoft Intune and endpoint management.
- Proficiency with PowerShell scripting and infrastructure automation.
- Familiarity with established cybersecurity frameworks and vulnerability management tools.
- Active industry certifications, such as:
- Microsoft 365 / Azure Administrator Associate
- Cisco Meraki Solutions Specialist
- CompTIA Network+ / Security+
- Communication: Proven ability to translate complex technical concepts into clear, actionable advice for non-technical users.
- Problem-Solving: Exceptional, methodical troubleshooting skills across cloud, network, and hardware layers.
- Autonomy: Highly self-motivated, accountable, and capable of working independently in a 100% remote setting.
- Prioritization: Strong organizational skills with the ability to balance day-to-day support requests with long-term infrastructure projects in a fast-paced environment.
- Mindset: A strong cybersecurity-first mindset coupled with a collaborative, proactive approach to team success.
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