A senior hybrid role blending expert-level IT troubleshooting with infrastructure deployment. The 3rd Line Escalations & Project Engineer acts as the final technical escalation point for 1st/2nd line teams and leads the end-to-end design, implementation, and maintenance of critical business systems. Key requirements include cloud and modern workspace experience, server and virtualization knowledge, and strong project management capabilities.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
IT Managed Service Provider
***FULLY REMOTE, ANYWHERE IN THE UK*** - £40,000-£50.000 - Visa Sponsorship is NOT available
A 3rd Line Escalations & Project Engineer is a senior hybrid role that blends expert-level IT troubleshooting with infrastructure deployment. They act as the final technical escalation point for 1st/2nd line teams and lead the end-to-end design, implementation, and maintenance of critical business systems.
Core responsibilities and requirements are organized below:
Core Responsibilities
- Escalation Management: Troubleshoot and resolve highly complex, deep technical problems that junior engineers cannot solve. Conduct root-cause analysis for major incidents
- Project Delivery: Plan and deliver bespoke IT infrastructure projects, such as cloud migrations, network deployments, and server virtualisation
- Environment Management: Design, configure, and maintain solutions across on-premise, hybrid, and cloud infrastructures
- Mentorship & Documentation: Provide technical guidance and training to 1st/2nd line support teams. Produce clear technical documentation, runbooks, and project plans
- Stakeholder Interaction: Communicate technical strategies to non-technical staff, management, and clients
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Key Technical Skills & Experience
- Cloud & Modern Workspace: Microsoft 365 (Exchange, SharePoint, Intune, Entra), Microsoft Azure
- Servers & Virtualisation: Windows Server (Active Directory, Group Policy, DNS/DHCP), Hyper-V, and VMware vSphere
- Networking & Security: VLANs, VPNs, Firewalls, endpoint protection, and patch management
- Automation: Scripting experience, predominantly using PowerShell or Bash
- Background: 5+ years of experience, within an MSP (Managed Service Provider) or enterprise IT environment
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Typical Requirements & Qualifications
- Soft Skills: Logical thinking, calm under pressure (managing high-stress outages), and strong project management capabilities
- Certifications: Industry-standard vendor certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA, Cisco CCNA) are highly sought after
- Working Models: This a fully remote role, and you can work from anywhere in the UK
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