SOC Support Specialist

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

This role serves as the primary liaison between customers and a 24/7 Security Operations Center, translating complex findings into clear guidance. Key responsibilities include incident triage, high-severity call coordination, and collaboration with SOC analysts and engineering teams. Candidates must have strong communication skills, organizational abilities, and a solid interest in cybersecurity.

Key Highlights

Frontline cybersecurity operations

Bridge between customers and SOC

High-pressure incident response

Remote-first work environment

Competitive compensation with equity

Key Responsibilities

Act as the primary liaison between partners/customers and the Security Operations Center, supporting incident reports, escalations, and security-related inquiries across multiple channels.

Communicate complex cybersecurity and SOC findings in a clear, structured, and actionable way for non-technical and technical stakeholders.

Lead high-severity incident calls, ensuring accurate documentation, timeline tracking, decision capture, and alignment on next steps.

Collaborate with SOC, Product Support, and internal engineering teams to investigate detection behavior, product issues, and data gaps, relaying updates back to partners.

Manage and prioritize a dynamic ticket queue, balancing urgent incident response with ongoing investigations and follow-ups.

Contribute to internal knowledge bases, runbooks, macros, and training materials to improve consistency and operational efficiency.

Advocate for partner needs by identifying recurring issues, escalating appropriately, and supporting continuous improvement of detection and response workflows.

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Technical Skills Required

phishing identity compromise endpoint security incident response Microsoft 365/Entra SIEM concepts basic networking fundamentals

Benefits & Perks

100% remote-first work environment

Competitive compensation with equity participation

Comprehensive medical, dental, and vision insurance

401(k) plan with employer contribution

Generous paid time off, sick leave, and paid holidays

12 weeks of paid parental leave

Life and disability insurance coverage

Annual learning and professional development allowance

Home office setup stipend ($500 one-time reimbursement)

Monthly digital stipend ($75/month)

Access to coaching and personal development platforms

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Nice to Have

experience in MSP/help desk environments

ticketing systems (e.g., Zendesk)

multi-customer support roles

familiarity with Microsoft 365/Entra

phishing investigations

SIEM concepts

basic networking fundamentals

Job Description

This role sits at the frontline of cybersecurity operations, acting as the key bridge between customers and a 24/7 Security Operations Center. You will support partners during active security incidents, helping translate complex SOC findings into clear, actionable guidance. The position combines technical cybersecurity understanding with strong customer-facing communication skills in high-pressure environments. You will play a critical role in ensuring incidents are triaged, understood, and resolved efficiently while maintaining customer confidence throughout the process. Working in a remote-first, fast-paced security environment, you will collaborate closely with SOC analysts, product support, and engineering teams. This is an opportunity to contribute directly to protecting millions of endpoints and identities while continuously developing your incident response expertise.

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