SOC Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SOC Support Specialist based in the United States.

This role sits at the frontline of cybersecurity operations, acting as the key bridge between customers and a 24/7 Security Operations Center. You will support partners during active security incidents, helping translate complex SOC findings into clear, actionable guidance. The position combines technical cybersecurity understanding with strong customer-facing communication skills in high-pressure environments. You will play a critical role in ensuring incidents are triaged, understood, and resolved efficiently while maintaining customer confidence throughout the process. Working in a remote-first, fast-paced security environment, you will collaborate closely with SOC analysts, product support, and engineering teams. This is an opportunity to contribute directly to protecting millions of endpoints and identities while continuously developing your incident response expertise.

Accountabilities

• Act as the primary liaison between partners/customers and the Security Operations Center, supporting incident reports, escalations, and security-related inquiries across multiple channels.
• Communicate complex cybersecurity and SOC findings in a clear, structured, and actionable way for non-technical and technical stakeholders.
• Lead high-severity incident calls, ensuring accurate documentation, timeline tracking, decision capture, and alignment on next steps.
• Collaborate with SOC, Product Support, and internal engineering teams to investigate detection behavior, product issues, and data gaps, relaying updates back to partners.
• Manage and prioritize a dynamic ticket queue, balancing urgent incident response with ongoing investigations and follow-ups.
• Contribute to internal knowledge bases, runbooks, macros, and training materials to improve consistency and operational efficiency.
• Advocate for partner needs by identifying recurring issues, escalating appropriately, and supporting continuous improvement of detection and response workflows.
  
  

Requirements

• Strong interest in cybersecurity, including areas such as phishing, identity compromise, endpoint security, and incident response.
• Excellent written and verbal communication skills with the ability to remain calm, empathetic, and solution-oriented during active incidents.

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• Ability to interpret technical security data and translate it into clear guidance for diverse audiences.
• Strong organizational skills with experience managing multiple priorities in a fast-moving environment.
• Comfort working in incident-driven workflows, including facilitating discussions, tracking timelines, and coordinating next steps under pressure.
• Ability to work independently in a remote environment while knowing when to escalate or collaborate with other teams.
• Bonus: experience in MSP/help desk environments, ticketing systems (e.g., Zendesk), or multi-customer support roles.
• Bonus: familiarity with Microsoft 365/Entra, phishing investigations, SIEM concepts, or basic networking fundamentals.
  
  

Benefits

• 100% remote-first work environment
• Competitive compensation with equity participation for all full-time employees
• Comprehensive medical, dental, and vision insurance coverage
• 401(k) plan with employer contribution
• Generous paid time off, sick leave, and paid holidays

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• 12 weeks of paid parental leave
• Life and disability insurance coverage
• Annual learning and professional development allowance
• Home office setup stipend ($500 one-time reimbursement)
• Monthly digital stipend ($75/month)
• Access to coaching and personal development platforms (e.g., BetterUp)
• Strong focus on career growth, continuous learning, and internal mobility.
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.