Tektora
United Arab Emirates
Senior Systems Engineer – Military Communications & C4I (C4ISR)
- Configuration Management
- Cybersecurity
- Ethernet
- LAN
V
AI Summary
We are seeking a Customer & Partner Support Manager to lead our support operations, manage counterparty relationships, and ensure SLA compliance. The ideal candidate will have 8+ years of experience in support, customer operations, or technical account management. They will be responsible for designing and maintaining the SLA framework, managing incident response, and building and managing an outsourced support team.
Key Highlights
Lead support operations and manage counterparty relationships
Design and maintain the SLA framework
Manage incident response and build and manage an outsourced support team
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Key Responsibilities
Design and maintain the SLA framework across all vehicle types and logistics legs in scope
Manage the penalty and credit note process when SLA thresholds are breached
Own P1 and P2 incident response end-to-end: detection, war room coordination, counterparty comms, resolution, and post-incident reporting
Establish an on-call rota that provides 24/7 P1 coverage
Build and manage an outsourced support team
Manage counterparty relationships with delivery aggregators, platform operators, OEMs, and outsourced support teams
Technical Skills Required
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Benefits & Perks
Competitive, tax-free salary
Comprehensive benefits package
Education allowance
Free on-site meals
Annual flight allowance
Health coverage
Relocation support (if applicable)
Access to well-being activities
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Nice to Have
Background in robotics, autonomous vehicles, drone logistics, fleet management, or multi-modal fleet management
Experience at an early-stage company, experience setting up the support vertical from scratch
Familiarity with technical stack (MQTT, REST APIs, and cloud monitoring at a conceptual level)
Prior exposure to UAE or GCC regulatory environments for autonomous operations (GCAA, DTCM, or equivalent)
Job Description
About CoreConnect
CoreConnect, a flagship product by VentureOne, the commercialization arm of the Advanced Technology Research Council, acts as the digital glue within the complex ecosystem of autonomous mobility in logistics.
CoreConnect is building the infrastructure layer for autonomous operations in complex ecosystems. We develop a robot orchestration platform that enables logistics and other operators to deploy, manage, and scale fleets of autonomous robots across real-world environments. Our technology sits at the intersection of robotics, operations software, and intelligent automation, and we're just getting started.
Role Overview
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