Global IT Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Developer, Engineer - Nissan ISIT based in India.

This role is part of a global IT service and support environment, focused on ensuring seamless digital operations for users across international teams. You will be responsible for providing first-line and L1.5 technical support within a 24/7 service desk model, helping resolve incidents and service requests efficiently while maintaining high service quality standards. The position plays a key role in maintaining business continuity by ensuring that IT issues are addressed promptly and escalated appropriately when needed. You will interact with global users, troubleshoot application and system issues, and contribute to a stable and reliable IT ecosystem. The environment is fast-paced, structured, and highly collaborative, with exposure to enterprise-scale systems and global support operations. This role offers strong learning opportunities in IT service management, incident resolution, and global infrastructure support.

Accountabilities

• Provide L1 and L1.5 service desk support for global users, handling incidents and service requests in a timely manner.
• Monitor, troubleshoot, and resolve application and system-related issues to ensure minimal disruption to business operations.
• Escalate complex technical problems to L2 support teams while ensuring proper documentation and follow-up.
• Support global users across multiple time zones within a 24/7, 365-day operational environment.
• Track, log, and update incidents accurately in ticketing systems to ensure transparency and traceability.
• Assist in identifying recurring issues and contribute to long-term problem resolution efforts.
• Collaborate with cross-functional IT teams to ensure smooth service delivery and operational continuity.
• Follow defined IT service management processes and maintain compliance with organizational standards.
  
  

Requirements

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• 1-3 years of experience in IT support, service desk, or application support roles.
• Basic understanding of IT infrastructure, applications, and incident management processes.
• Familiarity with ticketing tools and ITSM workflows is preferred.
• Strong troubleshooting and problem-solving skills with attention to detail.
• Ability to work in a 24/7 rotational shift environment, including night shifts and weekends.
• Good communication skills to interact with global users and technical teams.
• Ability to work independently in a remote setup during assigned shifts.
• Customer-focused mindset with strong service orientation and accountability.
• Exposure to global IT support environments is an advantage.
  
  

Benefits

• Competitive compensation aligned with IT support roles in India.

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• Fully remote work during assigned shifts in a 24/7 global support model.
• Opportunity to gain experience in global enterprise IT service operations.
• Exposure to large-scale IT systems and international user environments.
• Structured learning environment with ITIL-aligned service management processes.
• Career growth opportunities within global IT and engineering support functions.
• Collaborative and inclusive work culture with diverse international teams.
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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