Senior QA Engineer / QA & Support Coordination Specialist

Omnisource Technologies was founded in 2007 on the belief that great teams can change the world. Today, we partner with ambitious startups and global enterprises to solve complex, high-impact product and engineering challenges. Our work is driven by a commitment to product quality, engineering excellence, and user experience.

Job Summary

We are looking for a Senior QA Engineer / QA & Support Coordination Specialist to join a dedicated Omnisource team supporting and stabilizing a mission-critical healthcare technology platform used in pharmacy environments.

This role is ideal for a QA professional who is highly hands-on, detail-oriented, and comfortable working with complex existing systems, on-premise environments, customer-specific issues, and frequent production support needs.

Initially, the role will focus on regression validation, release testing, ticket reproduction, environment validation, support coordination, and QA process improvement. Over time, the role will evolve toward broader quality ownership, release confidence, risk assessment, test strategy, and modern QA practices, including automation and AI-assisted testing workflows where appropriate.

This is not only a traditional QA role. It is also a coordination-heavy role that requires strong communication, structured thinking, and the ability to work closely with developers, support teams, product stakeholders, and client-side users to improve reliability and reduce recurring defects.

Responsibilities

Current Focus: Hands-On QA & Support Coordination

· Design and execute manual test cases for desktop, backend, database, and integration workflows

 · Perform regression, integration, release, and end-to-end validation

 · Reproduce customer-reported issues and document clear defect reports

 · Validate fixes and confirm that changes do not introduce regressions

 · Support release testing and deployment validation workflows

 · Coordinate with support teams to clarify tickets, reproduce issues, and prioritize defects

 · Help validate customer-specific environments and configuration scenarios

 · Work closely with developers during debugging, root-cause analysis, and fix verification

 · Review requirements, acceptance criteria, bug reports, and release notes

 · Help improve QA documentation, test plans, and troubleshooting procedures

 · Support stable and reliable releases for a mission-critical healthcare platform

Future Focus: Strategic Quality Engineering

· Drive improved QA processes and release validation discipline

 · Help build a structured regression testing approach

 · Identify high-risk areas of the application and improve test coverage

 · Support automation planning and gradual automation adoption

 · Evaluate automation effectiveness and testing gaps

 · Improve release confidence through better risk assessment and validation workflows

 · Support AI-assisted testing, test generation, and defect analysis workflows

 · Contribute to performance, reliability, scalability, and security validation where appropriate

 · Help the team move from reactive bug validation toward proactive quality ownership

Requirements

· Strong understanding of QA methodologies and testing principles

 · Experience performing manual regression, integration, and end-to-end testing

 · Experience testing complex business applications, preferably with desktop and backend components

 · Ability to reproduce defects clearly and document precise steps, expected results, and actual results

 · Strong analytical thinking and attention to edge cases

 · Experience working closely with developers to validate fixes and reduce recurring defects

 · Ability to understand customer workflows and translate support issues into actionable QA tasks

 · Strong communication and collaboration skills

 · Professional-level English

 · Ability to work effectively in a remote, distributed team environment

Nice to Have

· Experience testing healthcare, pharmacy, EMR, or regulated software systems

 · Experience testing desktop applications, especially Windows-based applications

 · SQL or PostgreSQL validation skills

 · API testing experience using tools such as Postman or similar

 · Test automation experience with Playwright, Cypress, Selenium, SpecFlow, NUnit, xUnit, or similar tools

 · CI/CD or release pipeline validation experience

 · Experience with Jira, Confluence, or similar tools

 · Familiarity with support triage, production defect workflows, or customer escalation processes

 · Interest in AI-assisted software testing and modern QA practices

Qualifications

· 5+ years of professional QA experience

 · Prior experience with production systems, enterprise software, or support-heavy environments preferred

 · Prior experience coordinating between QA, engineering, support, and client stakeholders preferred

Reasons to Work With Us

· Be part of a highly skilled team solving genuinely hard problems

 · Work on a mission-critical healthcare platform with real-world operational impact

 · Competitive compensation and flexible working arrangements

 · Fully remote position

 · Contract - Full Time

 · Open, transparent communication and a strong engineering culture

 · Opportunity to evolve from hands-on QA into a broader quality architecture role