Senior Team Lead, Command Center

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Lead, Command Center based in Brazil.

This role sits at the heart of a global Application Managed Services environment, ensuring the stability, performance, and continuity of mission-critical enterprise applications. You will lead a team responsible for monitoring, troubleshooting, and resolving complex application issues across multiple platforms in a 24x7 support model. The position combines hands-on technical expertise with leadership responsibilities, including coordination of incident resolution, mentoring team members, and ensuring operational excellence. You will act as a key escalation point for high-impact issues while driving process improvements and automation opportunities. Working in a fast-paced, globally distributed environment, you will collaborate closely with technical experts and business stakeholders. This is a high-visibility leadership role where your decisions directly impact service reliability and customer experience.

Accountabilities

• Lead and coordinate daily operations within the Command Center, ensuring effective coverage and support in a 24x7 environment.
• Evaluate, troubleshoot, and resolve complex application issues, escalating to L2/L3/L4 support teams when necessary.
• Replicate and analyze incidents to identify root causes and define effective resolution strategies.
• Provide guidance and mentorship to junior team members, supporting their technical and functional development.
• Ensure accurate documentation of incidents, change requests, test results, and resolutions in line with best practices.
• Identify opportunities for process optimization, automation, and improved incident management workflows.
• Collaborate with global teams to ensure timely resolution of critical incidents and minimize business impact.
• Monitor operational performance and support staffing coordination to ensure service continuity.
• Contribute to knowledge base development and continuous improvement of support methodologies and tools.
  
  

Requirements

• 5-6+ years of experience in application support, production support, or technical consulting roles.
• Strong knowledge of enterprise applications (such as SAP, Oracle, Microsoft, or similar platforms).
• Hands-on experience with incident management tools such as ServiceNow or equivalent ITSM platforms.
• Solid understanding of business processes supported by enterprise applications and how they translate into system behavior.
• Strong troubleshooting, analytical, and problem-solving skills in complex technical environments.
• Proven ability to work in 24x7 operational models with flexibility for shifts, weekends, and holidays.
• Excellent communication skills, with the ability to manage stakeholder expectations and resolve conflicts effectively.
• Leadership experience or demonstrated ability to mentor and guide technical teams.
• Strong English and Portuguese communication skills (spoken and written) are required.
  
  

Benefits

• Competitive compensation package aligned with senior support and leadership responsibilities.
• Performance-based bonuses and recognition programs.

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

• Comprehensive health, dental, and life insurance coverage.
• Remote-first flexibility with alignment to a São Paulo-based team structure.
• Exposure to global enterprise clients and mission-critical application environments.
• Career growth opportunities within a fast-scaling international support organization.
• Continuous learning and development in enterprise application technologies.
• Inclusive and collaborative culture focused on teamwork, accountability, and innovation.
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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