Senior Team Lead, Command Center

This role sits at the heart of a global Application Managed Services environment, ensuring the stability, performance, and continuity of mission-critical enterprise applications. You will lead a team responsible for monitoring, troubleshooting, and resolving complex application issues across multiple platforms in a 24x7 support model. The position combines hands-on technical expertise with leadership responsibilities, including coordination of incident resolution, mentoring team members, and ensuring operational excellence. You will act as a key escalation point for high-impact issues while driving process improvements and automation opportunities. Working in a fast-paced, globally distributed environment, you will collaborate closely with technical experts and business stakeholders. This is a high-visibility leadership role where your decisions directly impact service reliability and customer experience.