IT Engineer (Graduate) - Asia Region

Position Overview

As part of the Group’s international expansion, particularly in Asia, and to strengthen our IT presence in Singapore, we are looking for a Graduate IT Engineer on a V.I.E assignment to:

• Provide local IT support to end-users
• Ensure service continuity and quality across the Asia region
• Contribute to global IT projects (tools, infrastructure, cybersecurity, digital workplace)

This role offers a unique opportunity to develop both technical and international experience in a fast-growing, multicultural environment.

Key Responsibilities 🚀

1. Local IT Support (Run)

• Provide Level 1 and Level 2 support to end-users (workstations, collaboration tools, business applications)
• Manage incidents and service requests through the Group’s ticketing system
• Install, configure, and maintain end-user devices (Windows / MacOS where applicable)
• Administer user accounts (Active Directory / Azure AD / Microsoft 365)
• Support local network infrastructure (WiFi, VPN, connectivity)
• Manage IT assets (inventory, stock, asset lifecycle)

2. Regional IT Coordination (Asia) 🌏

• Act as the local IT point of contact for Asia-based teams
• Coordinate with global IT teams (primarily based in Europe)
• Adapt IT solutions to local constraints (regulations, language, time zones)
• Support the standardization of IT practices in the region

3. Contribution to Global Projects (Build & Transform)💡

• Participate in the deployment of Group tools (Workday, Microsoft 365, business applications)

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• Support infrastructure and cloud-related projects
• Contribute to ITIL process implementation and improvement
• Participate in cybersecurity initiatives (user awareness, compliance, audits)
• Produce and maintain IT documentation and knowledge base

4. Continuous Improvement 📈

• Identify opportunities to improve support processes and user experience
• Propose and implement solutions to recurring issues
• Monitor KPIs (SLA, user satisfaction)
• Contribute to IT tools evolution (ticketing, automation, scripting)

Profile Requirements 👤

Education

• Master’s degree (Engineering School or University) in IT / Computer Science

Experience

• Initial experience (internship or apprenticeship) in IT support or system administration is a strong plus

Technical Skills

• Microsoft environment (Windows, Microsoft 365, Azure AD)
• End-user support and collaboration tools (Teams, SharePoint)
• Basic networking knowledge (TCP/IP, VPN, WiFi)
• Understanding of ITIL processes (incident, request, change management)
• Scripting knowledge (PowerShell) is a plus

Languages

• Fluent French
• Professional English required (international environment)

Soft Skills

• Strong customer service mindset
• Autonomy and ability to work remotely with global teams
• Organizational skills and attention to detail
• Adaptability in a multicultural environment
• Proactive attitude and willingness to learn

🎯 Key Objectives

• Deliver high-quality IT support to Asia-based users
• Contribute effectively to international IT projects
• Improve and structure local IT practices
• Develop expertise in a global IT environment

📍 Additional Information

• Location: Singapore
• Contract: V.I.E
• Start date: To be defined
• Onboarding in France with the Group IT team before relocation to Singapore
• Ongoing support and mentoring from international IT teams
• Compensation package in accordance with Business France V.I.E regulations

This position is open to all applicants eligible under the Business France V.I.E program.