M

Account & Customer Experience Specialist

MultiplyMii • Philippines
Remote
This Job is No Longer Active This position is no longer accepting applications

Deliver exceptional customer experiences, support early-stage B2B engagement, and account communication. High-agency operator with problem-solving skills, organizational abilities, and AI-forward thinking. Ideal candidate thrives in fast-paced environments.

Key Highlights
Customer Experience Specialist
Account Support
Inside Sales Support
AI-First Execution & Continuous Improvement
Key Responsibilities
Respond quickly and professionally to customer inquiries across all channels
Resolve order issues, product questions, shipping concerns, and account inquiries
Monitor and respond to reviews (Amazon, Yotpo, etc.) to protect and enhance the brand's reputation
Process orders, returns, exchanges, refunds, and account updates
Maintain accurate and detailed records in CRM and support systems
Identify root causes of recurring issues and recommend improvements
Deliver high CSAT and contribute to increased retention and repeat purchase behavior
Monitor order flow and fulfillment systems (e.g., ShipStation) to proactively identify and resolve issues before they reach the customer
Respond to inbound B2B inquiries (new leads, product questions, capabilities)
Qualify opportunities and route effectively to appropriate sales leadership
Provide timely and professional follow-up during early-stage engagement
Support communication with active accounts as needed
Proactively engage high-value DTC customers and key accounts
Support follow-ups, upsell opportunities, and retention initiatives
Strengthen relationships through timely, thoughtful communication
Technical Skills Required
Google Workspace HubSpot Zendesk Shopify Amazon Seller Central Slack Asana AI tools (ChatGPT, Claude, Gemini)
Benefits & Perks
100% Remote Work
13th Month Pay
Healthcare (HMO)
Comprehensive Fringe Benefits package
Paid Service Incentive Leave (SIL)
Free Learning and Development Programs
Nice to Have
Interest in beauty and personal care, with a willingness to develop product knowledge

Job Description

Position Type: Full Time

Location: Philippines (Remote)

About the Company

Our client manufactures and markets beauty and personal care products sold in over 100 countries and 10,000+ retail locations. They were established in South Florida in 2003, and have been partnering with leading retailers and brands while also selling directly to consumers through e-commerce channels.

Their focus is simple: create high-quality, trend-driven products that wow customers—supported by a culture of innovation, accountability, and execution excellence.

About the Role

Want the full job description? Read the complete details on LinkedIn, the original posting.
Continue on LinkedIn

This is a short excerpt. All rights to the full description belong to its original publisher.

See Jaabz jobs first on Google 1 tap · free · in AI Overviews Jaabz is on your Google Manage Preferred Sources

Similar Jobs

Explore other opportunities that match your interests

Staff Product Analyst (AI Observability & Product Analytics) - Remote

Product Management
•
9h ago

Premium Job

Sign up is free! Login or Sign up to view full details.

•••••• •••••• ••••••
Job Type ••••••
Experience Level ••••••

Grafana Labs

United Kingdom

Product Manager

Product Management
•
16h ago

Premium Job

Sign up is free! Login or Sign up to view full details.

•••••• •••••• ••••••
Job Type ••••••
Experience Level ••••••

Bending Spoons

Poland

Product Manager

Product Management
•
1d ago
Visa Sponsorship Relocation Remote
Job Type Full-time
Experience Level Mid-Senior level

talenthop

United State

Subscribe our newsletter

New Things Will Always Update Regularly