M

IT Support Specialist (Tier 1 & 2) - Remote

MultiplyMii • Philippines
Remote
This Job is No Longer Active This position is no longer accepting applications
AI Summary

Seeking a hands-on IT Support Specialist to manage daily help desk operations and routine systems administration for a U.S.-based Division 8 supplier. Responsibilities include ticket resolution, account management, device support, and documentation. Requires 3+ years of IT help desk experience, strong Windows and Microsoft 365 knowledge, and excellent communication skills.

Key Highlights
Full-time, 100% remote position based in the Philippines.
Requires 3-4 hours overlap with U.S. Pacific Time.
Focus on help desk operations, end-user support, and routine systems administration.
Key Responsibilities
Monitor and triage support tickets daily; resolve or escalate based on urgency and impact
Troubleshoot Windows 10 & 11 workstation issues (performance, peripherals, printers, installs)
Support Microsoft Teams issues (audio/video, devices, client troubleshooting)
Communicate clearly with users and confirm resolution before ticket closure
Execute onboarding and offboarding checklists per SOPs
Handle password resets, MFA changes, and sign-in troubleshooting
Maintain role-based access via approved workflows; escalate non-standard requests
Troubleshoot VPN and remote access connectivity
Support Remote Desktop / RemoteApp issues
Assist with workstation setup using standardized checklists
Troubleshoot printer, PDF printer, and peripheral issues
Escalate hardware failures when required
Provide first-line support and gather detailed documentation for escalation
Coordinate with vendors or MSPs and track tickets to resolution
Update knowledge base articles
Maintain hardware and license inventory records
Identify recurring issues and suggest small process improvements
Enforce MFA and least-privilege access policies
Escalate suspicious or security-related activity immediately

Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

Technical Skills Required
Windows 10 Windows 11 Microsoft 365 Microsoft Teams VPN Remote Desktop RemoteApp Entra ID Active Directory
Benefits & Perks
100% Remote Work
Career Growth Opportunities
Collaborative & Innovative Team

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

Nice to Have
Familiarity with ticketing systems
Supporting warehouse/distribution operations
Exposure to basic security tools (MFA, hardware keys)
Coordinating with vendors or MSPs
Light Programming or experience with AI enabled code editors
Interfaces with AI language models

Job Description

Position Type: Full-time

Location: Philippines (Remote)

Schedule: Must overlap 3–4 hours with U.S. Pacific Time.

About the Company

Want the full job description? Read the complete details on LinkedIn, the original posting.
Continue on LinkedIn

This is a short excerpt. All rights to the full description belong to its original publisher.

See Jaabz jobs first on Google 1 tap · free · in AI Overviews Jaabz is on your Google Manage Preferred Sources
Job Overview
Posted Date Apr 06, 2026
Employment Type Full-time
Experience Level Mid-Senior level
Location Philippines
Category Networking
Company MultiplyMii
Mentioned Skills
ai vpn active directory responsive

Similar Jobs

Explore other opportunities that match your interests

Junior Helpdesk Engineer (Microsoft 365 & Windows Support)
Networking
•
2w ago
Visa Sponsorship Relocation Remote
Job Type Full-time
Experience Level Not Applicable

outsource accelerator

Philippines

Systems Administrator
Networking
•
2h ago
Visa Sponsorship Relocation Remote
Job Type Full-time
Experience Level Mid-Senior level

Hamilton Barnes 🌳

United State

Senior Linux Systems Administrator – HPC Cluster Specialist
Networking
•
7h ago
Visa Sponsorship Relocation Remote
Job Type Full-time
Experience Level Mid-Senior level

do it now

Italy

Subscribe our newsletter

New Things Will Always Update Regularly