IT Operations Manager in UNITED KINGDOM

📢 HIRING!

👩‍💻 IT Operations Manager - Rewilding Britain

💷 £33,000k for part time, 21hrs a week (£55,000 pro rata)

📍 fully remote, UK based applicants only

🥰 organisation type: charity

I am looking for someone excited for a wilder Britain!

ESSENTIAL EXPERIENCE - PLEASE READ THIS BEFORE YOU APPLY :)

● At least 5 years’ experience of working in technology within the commercial or charity sector, with accountability for successful IT operations

● Demonstrable practical experience of a range of systems and technologies which support a primarily virtual organisation

● Experience of managing outsourced IT provision and contract management of cloud-based services and applications

● Experience of documenting IT processes and supporting a staff team with developing their confidence in the use of IT systems.

● Experience of managing information data security and mitigation of cyber risks

● Highly organised with proven ability to be a self-starter

● Ability to get to grips quickly with new technologies

● Ability to work autonomously, showing initiative while building excellent relationships with the wider team

As the IT Operations Manager you'll oversee all the technical considerations for the charity. You'll be someone with a hands-on approach to resolving any and all technical issues directly where needed, with a kind and thoughtful manner and interest in making the most out of tech (new and old) to further Rewilding Britain in it's fantastic cause. This could be from setting up email lists and fiddling in MailChimp, to cybersecurity to identifying and organising training courses for staff.

Your responsibilities will include:

● Managing all aspects of operational IT, including training or organising training, and supporting staff with the suite of cloud-based systems (including Google Suite, Slack, Trello and Miro) and applications used across Rewilding Britain.

● Managing the relationship with our outsourced IT support provider, ensuring timely issue resolution and excellent user support in line with agreed service level agreements and key performance indicators.

● Managing resources effectively to optimise IT operations including contract management of cloud-based systems and applications and having a hands-on approach to resolving issues directly where needed.

● Developing and delivering processes to support the effective and efficient use of IT for the team, identify opportunities for process improvement and efficiency within IT operations

● Supporting recruitment and induction processes, including system access and induction training. ● Supporting the onboarding and offboarding of external contractors, including the management of data sharing approaches and system access.

● Working closely with the Finance team to maintain Rewilding Britain’s contracts and assets register.

● Ensuring our systems and networks have an appropriate focus on risk management, compliance, and incident response, including overseeing the organisation's cyber security, ensuring a comprehensive and proactive approach to safeguarding sensitive information, systems, and networks

● Working with Rewilding Britain’s Data Protection Officer to support a data management approach that is GDPR compliant, ensuring that data is managed appropriately across the organisation and manage regular tests to ensure that data breaches are mitigated

● Supporting the development of Rewilding Britain’s approach to knowledge management, including defining processes and overseeing the population of the organisation’s intranet

● Providing IT expertise to support project success across a range of departmental and organisational projects

You'll have at least 5 years’ experience of working in technology as a generalist (though I suspect much more!) - with accountability for successful IT operations in some capacity. You'll be able to demonstrate practical experience of a range of systems and technologies which support a primarily virtual organisation. The type of experience we'd love will extend to managing outsourced IT provision and contract management of cloud-based services and applications, as well as documenting IT processes and supporting our team with developing their confidence in the use of the technology we use. Finally, you're likely someone who's managed information data security and understands how to mitigate cyber risks.

Sound like your cuppotea? I'd love to hear from you. You can find the full role specification and further details on the Rewilding Britain website:

https://lnkd.in/ePcxz-sw