The IT Support Specialist (Tier 1 & 2) is a hands-on, process-driven support role responsible for daily help desk operations and routine systems administration. This role exists to offload repeatable operational IT tasks from the Lead Systems Administrator by owning the ticket queue, resolving common issues, managing access requests, and documenting solutions. The ideal candidate will have strong working knowledge of Windows 10 and 11 environments, experience supporting Microsoft 365 and Teams, and clear written and verbal English communication skills.
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Key Responsibilities
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Technical Skills Required
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Job Description
Position Type: Full-time
Location: Philippines (Remote)
Schedule: Must overlap 3–4 hours with U.S. Pacific Time.
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