M

IT Support Specialist (Tier 1 & 2)

MultiplyMii • Philippines
Remote
This Job is No Longer Active This position is no longer accepting applications

The IT Support Specialist (Tier 1 & 2) is a hands-on, process-driven support role responsible for daily help desk operations and routine systems administration. This role exists to offload repeatable operational IT tasks from the Lead Systems Administrator by owning the ticket queue, resolving common issues, managing access requests, and documenting solutions. The ideal candidate will have strong working knowledge of Windows 10 and 11 environments, experience supporting Microsoft 365 and Teams, and clear written and verbal English communication skills.

Key Highlights
Help desk operations
Systems administration
Ticket queue management
Access request management
Documentation
Key Responsibilities
Help Desk & End-User Support
Account & Access Administration
Device & Remote Access Support
Printing & Office Devices
Business Application Triage
Documentation & Asset Tracking
Basic Security Hygiene
Technical Skills Required
Windows 10 Windows 11 Microsoft 365 Microsoft Teams VPN Remote access Remote Desktop RemoteApp Active Directory Entra ID
Benefits & Perks
100% Remote Work
Career Growth Opportunities
Collaborative & Innovative Team
Nice to Have
Familiarity with ticketing systems
Experience supporting warehouse/distribution operations
Exposure to basic security tools (MFA, hardware keys)
Experience coordinating with vendors or MSPs
Light Programming or experience with AI enabled code editors

Job Description

Position Type: Full-time

Location: Philippines (Remote)

Schedule: Must overlap 3–4 hours with U.S. Pacific Time.

About the Company

Want the full job description? Read the complete details on LinkedIn, the original posting.
Continue on LinkedIn

This is a short excerpt. All rights to the full description belong to its original publisher.

See Jaabz jobs first on Google 1 tap · free · in AI Overviews Jaabz is on your Google Manage Preferred Sources

Similar Jobs

Explore other opportunities that match your interests

Visa Sponsorship Relocation Remote
Job Type Full-time
Experience Level Not Applicable

outsource accelerator

Philippines

Systems Administrator

Networking
•
2h ago
Visa Sponsorship Relocation Remote
Job Type Full-time
Experience Level Mid-Senior level

Hamilton Barnes 🌳

United State
Visa Sponsorship Relocation Remote
Job Type Full-time
Experience Level Mid-Senior level

do it now

Italy

Subscribe our newsletter

New Things Will Always Update Regularly