Recruiter4You has been tasked by a startup within a reputable group to find a Chinese-speaking Support Specialist willing to relocate to Malta and join the team at their new office. The company offers an attractive salary, excellent benefits, and a relocation package inclusive of a relocation bonus! This is an exciting opportunity to be part of an innovative project and receive a generous salary! Come and work in a fantastic Mediterranean island!
In this role, you will be responsible for providing support for large installations, including servers and applications, and other assigned software. This is a great opportunity to accelerate your career by working with cutting-edge products and technologies.
Responsibilities:
Provide 24/7 level 1 application support
Assist in maintaining high-availability systems
Identify and document user and system issues
Take ownership of all issues and see them through to resolution
Maintain a knowledge base of known defects and issues
Manage stakeholder relationships and communicate with clients and management
Conduct application testing and assist clients with testing
Create and update documentation and reports as needed
Train users on applications and help resolve issues
Collaborate with business users and build strong relationships
Handle escalations and manage client expectations
Requirements:
Degree in Computer Science or equivalent
Fluent in English and Mandarin Chinese for business communication
Experience with programming languages (HTML, JAVA) is a plus
Strong communication and documentation skills
Ability to work independently and manage time effectively
Analytical and problem-solving skills
Ability to work well in a team and with end users
Willingness to work rotating shifts, including weekends and holidays
