Product Manager in SOUTH AFRICA

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary:

Our Product Team builds and scales Toptal’s platform and products, working closely with our Operations and Engineering teams to support the organization’s growth. We embrace a data-focused approach to ensure each initiative on our product roadmap delivers a meaningful impact on our business and users. Our innovative technology platform enables us to deliver on-demand talent, without losing a human touch.

The Client Squad supports the client hiring experience and operational processes to get the clients through the funnel. We work closely with cross-functional stakeholders to continue improving the client hiring conversion and directly contribute to Toptal’s bottom line.

Are you a customer-centric Product Manager with a proven track record of taking ownership and delivering results in a fast-paced, dynamic environment? We’re looking for a Product Manager to improve client retention across different client segments and continue driving the efficiency and effectiveness of sales activities.

As a Product Manager, you will lead a team of Engineers while working cross-functionally with Engineering, Design, and other Product Managers to define, build, and launch mission-critical initiatives. We need someone to drive product discovery for client retention improvements, understand the end-to-end operational process, collaborate to make challenging decisions, prioritize the right things, creatively solve problems, and ensure we are shipping exceptionally high-quality features.

If you have a knack for building high-quality, extremely impactful products, we want you on our team! Here is a great insight into how we run Product at Toptal.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

• Own and lead all aspects of an established agile team, including backlog grooming, triage and prioritization, and cross-functional coordination.
• Responsible for defining the scope of new product features and ongoing feature improvements.
• Write and prioritize user stories and define acceptance criteria.
• Ability to establish and maintain a high level of credibility with internal and external partners.
• Analytical ability to break down complex problems and efficiently use data and analytics layered against high-quality user research to inform the direction of the product.
• Track progress, assess risks, coordinate delivery, and actively communicate contingency and mitigation plans for the team.
• Run various ad-hoc research and business analyses to assess opportunities and risks.
• Provide advice and support for the planning of long-term or short-term business objectives or initiatives.
• Apply system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications.

Qualifications and Job Requirements:

• A bachelor’s degree is required, preferably in a technical discipline.
• At least 3 years of proven software product management experience.
• Ability to manage the full product lifecycle from discovery to execution.
• Proven track record in developing sales products or products with an operational focus.
• Knowledge of AI product development processes.
• Experience with third-party system integrations is a plus.
• Comfortable working with SQL or spreadsheets to analyze data, as well as conducting research with internal and external users.
• Strong expertise in using data to make decisions with a variety of tools and methodologies to gather and synthesize information.
• Ability to creatively craft solutions through data and a customer-centric approach.
• Ability to build wireframes and mockups, with an aptitude for keeping things simple.
• Be meticulous and have a high bar for quality when writing user stories, reviewing designs, brainstorming technical approaches, and testing a feature before it is released.
• Be humble, willing to learn, and do whatever is needed to help us accomplish our goals.
• Experience using agile development methodologies with globally distributed teams and the ability to keep up with a fast-paced and global company.
• Outstanding written and verbal communication skills.
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.