Digital Marketing Operations Manager

As the Digital Marketing Operations Manager, you are the architect of our delivery engine. Your mission is to ensure that clearmotive’s digital strategies are executed with surgical precision, on time, and at scale.

You will own the "How" of our department—building the SOPs, managing team capacity, and ensuring our technical standards (from Google Ads configurations to SEO workflows) are met across every account. While you are a seasoned expert capable of jumping into platform execution when the team is at capacity, your primary focus is on refining the systems that make "muddling in" unnecessary.

This role will work in close partnership with the Director of Digital Marketing to translate agency goals into operational reality, acting as the primary deputy to ensure the department stays aligned with our long-term roadmap.

CORE FOCUS AREAS

1. Operational Architecture & Efficiency

• System Design: Own and evolve the department’s process maps and checklists to ensure 100% consistency
• Resourcing: Manage the project management ecosystem to balance team workloads and proactively identify when to scale up or shift resources
• Onboarding Lead: Direct the transition from Sales to Ops, ensuring all new clients are set up for long-term success with efficient onboarding, meticulous project hygiene, and ensuring all-round clarity with well-communicated internal and external briefing 

2. Quality Assurance & Technical Oversight

• QA oversight: Conduct high-level QA on campaign setups to ensure adherence to best practices
• Tactical Support: Act as the "Senior Overflow"—providing expert execution support during high-volume periods 
• Tech Stack Management: Audit and optimize our use of tools, scripts, and third-party platforms to maximize team productivity.

3. Account Strategy & Client Growth

• Senior Client Lead: Act as the strategic anchor for key accounts, translating business objectives into high-performing digital roadmaps
• Organic Growth: Identify "service gaps" for existing clients—spotting opportunities where SEO, CRO, or new Paid channels could drive further business value
• Internal Mentorship: Bridge skill gaps within the team, training junior and mid-level staff on best-in-class execution

4. Innovation + Tech: 

• AI & Automation Evangelism: Lead the charge in embedding AI into our daily workflows, from automating reporting and script-based bid management to using LLMs for sophisticated data analysis and content scaling
• Tech Stack: Work with the Director to research, evaluate and implement our core technology stack. You ensure we have the best-in-class tools that offer the highest ROI and team efficiency

QUALIFICATIONS

• Agency Leadership: 5+ years of client-facing agency experience combined with a deep technical grasp of Paid Media, SEO, and Measurement.
• Operational Excellence: Proven experience managing team workflows, capacity planning, and resourcing 
• Continuous Improvement: A meticulous eye for detail with a track record of building or enforcing SOPs to ensure high-quality, consistent output.
• Client Mastery: Exceptional communication skills and the ability to build high-trust relationships with senior stakeholders.
• Innovation Mindset: Early adopter of AI-enhanced productivity tools with a commitment to "testing and learning" to stay ahead of industry shifts.

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ABOUT US

At clearmotive, we’re fanatical about uncovering what drives growth. We are a remote-first marketing and customer experience agency where big-picture strategy meets meticulous execution. Join our high-performance team to solve complex challenges, own significant client relationships, and deliver meaningful business results that truly matter.

clearmotive offers the opportunity to play an active role in helping our clients connect with their consumers via digital platforms; access to the tools you need to do so; competitive remuneration; work-life balance; paid vacation and flex days; health and dental benefits, including health and workspace spending accounts; and a 100% remote work environment.   

WHY clearmotive?

· We’re accountable to the team and clients

· We speak up, ask for help, and use critical thinking

· We’re resourceful and respectfully challenge your peers when requests aren’t clear

· We’re helpful and try to anticipate rather than waiting to react

· We’re curious to learn and push ourselves outside of our comfort zone

If you’d like to actively participate in a friendly, respectful, and collaborative environment with a team of professionals across Canada and be part of a dynamic, growing company, please apply here or forward your credentials to: [email protected]

We thank all applicants, however only those selected for an interview will be contacted.

clearmotive is an equal opportunity employer.