Store Operations Manager

POSITION SUMMARY:

Have overall responsibility of store operation, store performance and staff productivity management of assigned area/stores.

Realize sales strategy in field to achieve sales target and maximize profit including increasing standards of customer service.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:

Sales Target Achievement

• Lead the assigned stores in achieving sales target
• Monitor daily, weekly and monthly sales data, analyze sales figures and store KPIs, and seek opportunities for sales increase
• Provide guidance on various sales & marketing promotional activities based on data analysis

Store management

• Plan/follow regular store visit, and is responsible for supervising daily operation of stores
• Ensure all stores are in compliance with quality standards and guideline including daily store management, product and inventory, POS and VM etc.
• Manage implementation of store opening, relocation, expansion, and closing, if required

Customer Service Standard

• Monitor and support quality standard of customer relations are met including VIP, customer complaints, difficult customer handling

Market Intelligences

• Monitor and report competitors’ sales, promotional activities and overall market trend, etc.
• Collect relevant facts and data from market and shape them into trend and insight, and eventually into sales activities

Store Manpower Management

• Monitor store managers performance, and conducting appraisals
• Support to maintain optimal no. of store staffs. Provide store staff’s coaching/counseling for motivation and collaboration or organizing training/development, if required
• Maintain employment records and data of store managers and staffs

Communication/Reporting

• Timely report any issues or problems of store management or store manager’s performance
• Co-work with related teams to increase effectiveness of store operation. Deliver store staffs’ opinion and feedback to back office as a communication channel