People Lead - Africa

Role Overview:

The People Lead owns end-to-end people operations across South Africa and Nigeria. This role is responsible for the full employee lifecycle – from recruitment through to offboarding – while serving as the day-to-day people partner for managers and employees.

This role combines operational excellence with a flair for bringing out the best in people. The People Lead handles employee relations, coaches managers through people challenges, and brings our internal communications and events to life, while working closely with our Dubai and Lagos teams to ensure consistent practices across all offices, and partnering with our executive team on strategic matters and senior stakeholder relationships.

About Moment:

Africa is at the cusp of an economic revolution. 1.5 billion people are embracing electronic payments, mobile everything, and racing towards a digital transformation that will change the world for the next two decades. While Internet- and banking-penetration have come late to Africa, a youth-driven tidal wave of change is embracing the continent, and global businesses and local champions are in a race to unlock its potential.

In partnership with Canal+ - parent company of Multichoice - the largest entertainment platform on the African continent, we are building a payment platform as ambitious as the customers we serve.

This is truly the Moment for Africa.

Our Culture:

At Moment, we believe building the future is a team sport; partnership and collaboration lie at the core of everything we do. We take pride in working hard and strive to be world class every day, without forgetting to have a little fun along the way. We’re straight-talkers who prioritize speed of execution over perfection. We’re ok with uncertainty and don’t let it get in the way of making smart decisions quickly. We like to get things done.

We value diversity of thought, culture, and background and strive to build a business and work environment as vibrant as the continent we serve. Changing the lives and unlocking the ambitions of a continent isn’t for the faint of heart - but with a passion for people and a desire to make a lasting impact, we believe we can build an enormous business that also delivers good in the world.

Job Requirements:

• 7+ years in as an HR business partner, HR generalist, or in comparable people team roles with experience leading small teams.
• Solid employee relations experience, you've handled investigations, grievances, and disciplinary matters.
• Experience with internal communications and / or event coordination.
• Track record managing people operations across multiple sites.
• Tech, fintech, or startup experience preferred.

Knowledge & Skills

• Strong knowledge of South African labour law and exposure to labour law in other jurisdictions, especially; Nigeria, advantageous.
• Solid grasp of HR fundamentals: employee relations, performance management, recruitment, contracts, payroll.
• Strong written communication: you can draft clear, engaging internal comms.
• Excellent interpersonal skills: you build trust quickly and handle sensitive conversations well.
• Strong organisational skills.
• Proficient with HRIS systems and common office tools.

Job Responsibilities:

People Partnering (approx. 25%)

• Serve as the go-to people partner for managers, providing day-to-day guidance on people matters ensuring fair and compliant outcomes in line with Moment’s people philosophy.
• Partner with Finance to inform workforce planning and ensure accurate benchmarking data for all compensation and benefits related activities.
• Support managers through the performance management cycle – goal setting, reviews, development planning.
• Partner with our Legal team and outsourced labour consultants to advise on labour law, ensuring compliant solutions aligned with Moment's culture.
• Report back on feedback and findings from people initiatives such as eNPS, engagement surveys and/or other data collection activities and build collaborative action plans.

Talent Acquisition (approx. 25%)

• Own end-to-end local recruitment.
• Partner with hiring managers to clarify role requirements and build candidate pipelines.
• Coordinate interviews, assessments, and candidate communications.
• Manage recruitment agency relationships.
• Deliver delightful candidate experiences that reflect Moment's brand.

People Operations (approx. 25%)

• Lead the onboarding process for all local hires – workspace readiness, welcome sessions, documentation, equipment
• Manage employee lifecycle administration: contracts, changes, leave, offboarding.
• Coordinate payroll inputs, ensuring accuracy and compliance.
• Serve as the first point of contact for employee HR queries.
• Coordinate training delivery and track completion.
• Implement company-wide people initiatives as directed (eNPS surveys, engagement programmes).
• Maintain accurate employee records and people data.

Site Operations & Events (approx. 25%)

• Oversee day-to-day facilities management for SA offices.
• Manage vendors and service providers (cleaning, security, supplies, maintenance).
• Support travel logistics and relocation coordination.
• Plan and deliver company events: all-hands meetings, team gatherings, celebrations, and social activities so that all sites feel included and connected.
• Partner with the Dubai team to ensure consistent practices across all sites.
• Champion Moment's culture and values across different country contexts.

Attributes

• Trusted advisor: managers and employees confide in you because you're fair and discreet.
• Execution-focused: you get things done reliably and thoroughly.
• Calm under pressure: you handle difficult conversations and competing demands with composure.
• Detail-oriented: you sweat the small stuff on events and comms because it matters.
• Culturally adaptable: comfortable working across multiple local contexts.
• Knows when to escalate: you recognise when matters need senior input and flag them early.
• Aligned with Moment's mission: you believe everyone deserves a fair shot at growth.

Main Site & Travel:

• Available to be in the Cape Town office 5 days a week.
• Potential to travel to other sites as required from time to time.

Job Benefits:

• Competitive salary.
• Equity-based incentives.
• Comprehensive health, dental, and vision benefits for you and your family.
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment with passionate team members.