Global HR Technology Delivery Specialist

Job Description

The Global HR Technology Delivery Specialist is responsible for the implementation, configuration, support, and optimization of HR technology systems across an organization's global operations. This role ensures HR systems are efficient, secure, compliant with international regulations, and meet the needs of a diverse, multinational workforce. The specialist partners with HR, IT, Payroll, Finance, and external vendors to deliver high-quality HR technology solutions and support the Global HR team with technology-related needs.

Responsibilities

System Implementation & Configuration: Guide & assist in the design, configuration, testing, deployment, and optimization of HR Information Systems (HRIS) team for Oracle HCM to meet global and local business requirements.

Project Management: Manage HR technology projects from planning through execution, including tracking deliverables, status reporting, budget management, and risk/issue logs. Experience with agile or waterfall delivery models is valuable.

System Support & Maintenance: Provide Tier 1/2 functional support, troubleshoot issues, manage system maintenance and updates, and respond to HR tickets promptly and with high quality.

Process Improvement & Automation: Review existing HR processes to identify opportunities for automation, standardization, and streamlining using technology.

Data Governance & Analytics: Ensure the accuracy, security, and integrity of employee data within HRIS. Enable data structure for HR reports and analytics, develop and maintain dashboards, and support data-driven decision-making.

Compliance: Ensure compliance with global data privacy regulations (e.g., GDPR, POPIA, CCPA) and other relevant HR laws and regulations.

Stakeholder Collaboration: Partner with HR Centers of Excellence (COEs), IT, Global HR Shared Services, Finance, and external vendors to gather requirements, manage expectations, and ensure successful service delivery.

Training & Documentation: Provide training and support to the Global HR team, develop and update training materials, user guides, and standard operating procedures (SOPs) for end-users and the global HR community.

Qualifications

Education: Bachelor’s degree in human resources, Business Administration, Information Systems Management, or a related field.

Certification: Oracle Fusion Cloud HCM Certified, Project Management Professional etc. are advantageous.

Experience: 5–7+ years of operational support experience in HR systems within a multinational organization or consulting environment. Hands-on experience with Oracle HCM is mandatory.

Technical Skills: Proficiency in HR business processes, shared service models, data analytics, reporting tools (e.g., Power BI), and Microsoft Office Suite (especially Excel). Familiarity with AI solutions in HR is a plus.

Soft Skills: Strong problem-solving and analytical skills. Excellent written and verbal communication skills, with the ability to adapt communication for executive-level audiences. Ability to work independently, manage multiple priorities, and collaborate effectively with globally distributed teams. Strong business acumen and customer-centric service orientation.