Business Information Analyst

Job Description

Job Title: Business Information Analyst

Contract Type: Fixed Term Contract until 31/07/2026

Salary: £41,754.51 Per Annum (£45,981.71 Per Annum is achieved after 12 months successful performance in the role)

Working Hours: 35 Hours per week

Working Pattern: Monday to Friday, Hybrid

Location: Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Business Information Analyst

Analyse and present business information (BI) that is timely and accurate to support the delivery of intelligent business information through a range of mechanisms, in particular self-serve tools for use by colleagues. Support colleagues with their management and performance information requirements and develop and maintain operational data models to underpin operational and planning activities

About You

We are looking for someone with:

• Experience of Business Information and performance reporting production in a medium to large organisation.
• Experience of using business intelligence tools Tableau and data visualisation techniques appropriate to the audience and subject matter.
• Experience of the analysis of data in the provision of meaningful intelligence
• Advanced user of Excel with proven capability of handling large, complex data set
  
  

Why Riverside?

One Housing Group is a part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits
  
  

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered

Role Profile

• Interpret operational and strategic BI requirements to identify and mine relevant data sources and advise colleagues on improvement opportunities.
• Collaborate with data owners and subject matter experts across the Group to design, develop and build appropriate tools to present routine BI analysis to support the Group’s Performance Management Framework and operational management of the business.
• Provide bespoke analysis and technical expertise in appropriate analysis and visualisation techniques to support colleagues across the business with scrutinising data.
• Support continuous improvement through routine and bespoke analysis to identify opportunities and ensure that the principles of data integrity adopted by the organisation are embedded in reporting frameworks.
• Escalate issues with data accuracy or system usage to the appropriate channel to ensure prompt and satisfactory resolution.
• Develop and maintain data models to underpin day-to-day operational and planning activities.
• Work closely with colleagues in the Insight Team to maximise the use of existing self-serve tools and bring together Riverside-wide data to provide comprehensive analysis.
• Develop and maintain relationships with external partners in the provision of business intelligence systems to and ensure tools are maximised and that providers deliver services that meet time and quality agreements/expectations.
• Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
  
  

Person specification

Essential

Knowledge, Skills and Experience

• Experience of Business Information and performance reporting production in a medium to large
  
  

organisation.

• Experience of using business intelligence tools Tableau and data visualisation techniques appropriate to the audience and subject matter.
• Experience of the analysis of data in the provision of meaningful intelligence
• Advanced user of Excel with proven capability of handling large, complex data sets.
• Experience of using a range of analytical techniques, from basic to advanced and understanding of appropriateness of use.
• Ability to understand the business’s BI requirements and succinctly articulate these back and to colleagues in technical roles who will be required to support.
• Understanding of the business imperative behind accurate regulatory reporting and other compliance reporting requirements.
• Results focused with the ability to take ownership of tasks.
• Excellent team player who can work flexibly to meet business requirements.
• Excellent attention to detail with the ability to work accurately under pressure, deliver to strict
  
  

deadlines and manage conflicting priorities.

• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
• Commercially aware with a focus on continuous improvement.
  
  

Desirable

• Degree or equivalent in a subject with strong data analysis component or equivalent experience
• Experience of developing complex data models for operational use within a business
• Experience of the production of data definitions
• Experience of external data submissions
  
  

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment