Regional Manager - Retail Operations

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Entity

Customers & Products

Job Family Group

Retail Group

Job Description

Position Summary:

The Region Manager (RM) reports to the Director of Operations and is responsible for up to 13 stores operations. The RM directs a team of General Managers, Store Managers, Food Service Managers and Guest Service Representatives. The RM is responsible for business planning, leadership, and oversight of day-to-day operations. The RM is responsible to build a strong operations leadership team, grow sales and profits, make budgeted numbers, lead process improvement initiatives, lead a safe quality food and beverage offer, make store leaders feel valued every day, and deliver interpersonal annual big rocks.

Primary Responsibilities And Estimated Time Dedicated To Each Responsibility

Build a Strong, Tenured, Store Leadership Team to Consistently Delight our Guests, Complete the Offer to Standards and Grow Careers

• Recruit and Hire (balanced mix of internal and external) store leaders who fit our business needs, energy and culture
• Train new store leaders to be confident and capable to do their jobs
• Mentor & develop store leaders (Shift Lead – General Managers) to grow in their jobs and careers
• Handle poor performance or address immediately; redirect behavior to positive performance; replace poor performers
• Make store leaders feel valued every day
  
  

Build and Make the Annual Budget and Operating Plan

• Work with the Director of Operations to build the annual region operating budget and plan within the context to the Five Pillars
• Train store leadership on the budget, operating plan and key measures of success:
• sales, gross profit, labor, training, waste, shrink, cash +/-, supplies, repairs and
  
  

maintenance

• Supervise each store leader’s performance to sales, efficiency, and profitability
• Lead vital adjustments to achieve targeted plans and goals
• Guide store leaders how to make their numbers in a positive way for guest service, team member growth and development
  
  

Provide the Best Promotion Value and Benefits to Our Guests

• Ensure all store leaders maintain sufficient in-stock to standards to meet guests’ daily needs
• Plan for and capitalize on company promotions and regional sales and seasonal opportunities
• Ensure store leaders maintain products to appropriate inventory levels and turn ratios
• Stay current with market sales, trends, competition and consumer data for the region
• Be an ambassador in the community
  
  

Lead (Change) Process Improvement Initiatives

• Become a guide in Thorntons store standards and operating systems
• Store operating system, impact planning, marketing promo calendar and cycle
• Provide feedback to improve operating systems to simplify the work
• Implement new initiatives into daily performance requirements and standards
• Ensure resources are in place, trained, measured, and incented to perform new requirements
  
  

Lead a Safe, Quality, Food and Beverage Offer

Coach all store leaders to ensure a consistent Guest Food & Beverage experience is driven across all shifts

• Ensure program rollout, product changes and quality food standards are consistently executed
• Partner with Division Food Service Manager to validate store leadership and team member food and beverage competencies
• Ensure all stores maintain Food Manager and Team Member Food Certifications, per state regulation
• Ensure all facilities are driving food safety standards, including local health department and Steritech standards
  
  

Communication/Knowledge/Skills

• The ability to create a team-oriented environment that inspires/motivates
• The ability to prepare and deliver quality presentations
• The ability to coach for success through consistent open and clear communication
• The ability to understand and operate in a sophisticated, fast-paced, 24-hour retail environment
  
  

Qualifications

Education, Experience and Expertise

• Bachelor's Degree or equivalent experience in Business or Communications
  
  

and/or

• Single and multi-unit retail management experience
• Confirmed results in driving sales and profitability
• Excellent digital literacy in Microsoft Office Suite Products, including excel.
  
  

Other Considerations

• Must have a valid driver’s license
• Must be in stores 80% of each work week's schedule
• Must be willing to travel overnight as needed
  
  

How much do we pay (Base)? $100,000-$125,000

• Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting.
  
  

This position is eligible for US Benefits – Select (http://exploreyourbenefits.com/landing.html) . This position offers paid vacation depending on your years of relevant industry experience and will range from 120-240 hours of vacation per year for full time employees (60-240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at SelectU.S. Benefits (http://exploreyourbenefits.com/landing.html) . Bp has a parental leave policy as well, which offers up to 8 weeks’ paid leave for the birth or adoption of a child. Learn more by visiting SelectU.S. Benefits (http://exploreyourbenefits.com/landing.html) .

We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401K matching program. These benefits include a pension for eligible employees. You may learn more about our generous benefits at SelectU.S. Benefits (http://exploreyourbenefits.com/landing.html) .

As part of bp’s wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability. You may learn more about our generous benefits at SelectU.S. Benefits (http://exploreyourbenefits.com/landing.html) .

Travel Requirement

Up to 100% travel should be expected with this role

Relocation Assistance:

Relocation may be negotiable for this role

Remote Type

This position is fully remote

Skills

Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continued Learning, Continuous Improvement, Creativity and Innovation, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth, Operational Excellence {+ 10 more}

Legal Disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

If you have questions about this posting, please contact [email protected]