Senior Payroll Manager

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

Who We Are: Founded in 1960, Loews Hotels & Co. operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For:

The Senior Payroll Manager is responsible for the administration of payroll for all Loews Hotels locations and over 10,000 team members across multiple states and varying pay cycles, tax processing for over 100 federal, state, and local tax entities, ensuring compliance, accuracy, timeliness, and adherence to federal and state regulatory requirements. Collaborating closely with local hotel HR and Finance teams, the Senior Payroll Manager will oversee the collection, validation, and processing of payroll data, while ensuring proper reconciliation of payroll funding, general ledger reporting, union and benefits contributions, and tax filings. Expertise in HR and Payroll applications is essential, with a focus on optimizing system capabilities and identifying opportunities for automation and efficiency. The Senior Payroll Manager will report key performance metrics to senior leadership and drive continuous improvement initiatives to elevate service levels. Reporting to the Director of Payroll Services, this role leads the Payroll Manager and the Payroll Support Analyst in support of the payroll processing team with a focus on delivering exceptional customer service to all stakeholders.

Who You Are:

• A consummate payroll professional who values confidentiality and demonstrates exceptional attention to detail
• A natural relationship builder with a thoughtful and effective approach to developing strong professional connections
• Comfortable with taking the initiative in a variety of settings, bringing flexibility and confidence to dynamic situations
• Veterans and military spouses encouraged to apply

What You’ll Do:

• Oversee and support the Payroll Manager in executing end-to-end payroll processing for weekly, biweekly, and off-cycle payrolls for union and non-union Team Members
• Ensure accurate processing of manual checks, stale-dated checks, voids, returned direct deposits, garnishments, taxable fringe benefits, and relocation expenses
• Execute quarter-end and year-end processes, including related tax reconciliations and reporting
• Partner with external payroll service provider to ensure timely and accurate filing of Federal, State, and Local payroll tax returns, including year-end reporting and W-2 forms
• Coordinate and maintain continuous data synchronization and integrity across systems by identifying and resolving inconsistencies in job codes, employment status, and other pay data
• Serve as a subject matter expert on payroll and time and attendance systems supporting improvements and implementing procedural changes
• Foster a culture of accountability, customer service, and continuous improvement through effective goal setting, coaching, and performance evaluations
• Ensure SOX compliance and maintain internal controls by updating procedures, MET Forms, and department policies
• Manage internal and external payroll and payroll tax audits, ensuring timely resolution of issues and delivery of audit materials
• Stay current on legislative and regulatory payroll tax changes and industry best practices to ensure compliance
• Collaborate with the Director of Payroll Services in planning and implementing payroll-related initiatives across multiple locations
• Partner with internal business partners across Accounting, Legal, Corporate Tax, Benefits, Talent, IT, and Operations to deliver a first-in-class payroll experience
• Manage relationships and deliverables with external service providers to ensure quality
• Act as the primary delegate for the Director of Payroll Services during absences, performing core duties and providing leadership continuity

Your Experience Includes:

• Certified Payroll Professional (CPP) preferred
• Bachelor's degree in Accounting, Finance, or related field preferred
• 8-10 years of experience in full cycle, multi-state and multi-FEIN payroll processing
• Minimum of 5 years managing, coaching, and developing diverse team members
• Experience in federal, state, and local tax filings with expertise in resolving complex tax issues
• Experience with payroll accounting and its impact on financial systems
• Proven ability to lead cross-functional projects
• Proficient in Workday or similar payroll systems
• Experience with ADP Smart Compliance
• Intermediate proficiency in Microsoft Excel, Word, Outlook, and PowerPoint
• Knowledge of wage withholding orders, garnishments, and levies
• Ability to analyze and resolve complex payroll issues and calculations
• Self-starter with a strong sense of accountability
• Ability to optimize processes and drive operational efficiency
• Delivers outstanding customer service and builds strong work relationships
• Excellent communication skills and ability to work under pressure
• Organized, adaptable, and deadline-driven, with the ability to maintain composure and make decisions in stressful situations

Who You’ll Supervise:

• Payroll Manager (direct)
• Payroll Support Analyst (direct)
• Payroll Processors (indirect)
• Sr Payroll Processor (indirect)