Senior Product Manager - Contact Center AI Solutions

About Us

Voiso is a fast-growing cloud contact center platform trusted by businesses in 15+ countries, powering over 50 million customer interactions each year. We’re on a mission to reinvent the legacy contact center experience through AI-driven innovation, seamless omnichannel communication, and an unwavering focus on user experience.

Position Overview

As a Product Manager at Voiso, you’ll play a key role in shaping our next generation of contact center capabilities — from AI-powered outbound automation to advanced omnichannel and self-service experiences.

You’ll own end-to-end product delivery: from defining requirements and creating wireframes to prioritizing backlogs and collaborating closely with engineers, QA, and design to deliver world-class releases. As a PM, you will be reporting directly to the CPO. This is both an in-house and remote opportunity.

Responsibilities

In this role, you'll be a key member of our Product Team. The Product Manager looks outward to the market, business, and customers, but also focuses on internal aspects such as development teams, product requirements, backlog, and the delivery process. In summary, you'll primarily be responsible for:

Core Responsibilities

• Own one or more product domains within the Voiso Contact Center suite (e.g., AI Predictive Dialer, Omnichannel Messaging, Speech Analytics, Billing, or Analytics).
• Define product strategy and translate it into actionable roadmaps, epics, and user stories.
• Collaborate daily with 1–2 agile development teams (typically 2–5 engineers per team) to ensure timely, high-quality delivery.
• Manage and prioritize product backlogs based on business goals, user impact, and technical constraints.
• Partner with engineering and QA to guide sprints, releases, and post-launch analysis.
• Conduct in-depth requirements analysis, manage inter-team dependencies, and ensure smooth coordination on cross-functional initiatives.
• Contribute to roadmap planning, release management, and resource allocation.
• Provide clarity, motivation, and direction to the teams you support, helping them grow into high-performing units.
• Collaborate with marketing, sales, customer success, and support teams to ensure successful product launches and continuous feedback loops.
• Analyze product usage data and customer feedback to drive evidence-based prioritization.
• Define and track success metrics for product features and releases (e.g., adoption rate, retention, NPS).
• Stay on top of emerging trends in CCaaS and AI-powered communication tools

Requirements

We are looking for candidates who possess the following qualifications:

Must-Have

• Excellent command of English (spoken and written).
• Strong communication and interpersonal skills — able to work effectively with engineers, executives, and external stakeholders.
• Exceptional attention to detail and analytical thinking.
• Proven experience (3–6+ years) as a Product Manager in SaaS or B2B environments.
• Track record of owning complex product areas end-to-end, from ideation to launch.
• Understanding of Agile/Scrum methodologies and product lifecycle management tools (e.g., Jira, Linear, Notion).
• Self-driven, proactive, and curious.

Nice-to-Have

• Experience in Telecom, VoIP, or Contact Center domains.
• Familiarity with cloud APIs, SIP, and AI/ML-based communication features.
• A mix of startup and enterprise experience.
• Previous work in a distributed or remote-first environment.
• Openness to continuous improvement and process optimization.

Why Join Us

• Be part of a high-growth SaaS company transforming the global contact center industry.
• Work on meaningful, complex products that impact millions of users worldwide.
• Collaborate with experienced leaders and engineers in a culture that values ownership and innovation.
• Fully remote or hybrid flexibility, depending on your location.
• Competitive compensation, growth opportunities, and a flat, fast-moving organization.