Customer Success Specialist - International Moving

We’re a UK-based international moving company helping individuals and families relocate between the UK and Europe with ease and transparency. Our mission is to make moving abroad simple, affordable, and stress-free through clear communication, fair pricing, and reliable logistics.

We’re looking for a Customer Success Specialist to join our growing team and help customers enjoy a smooth experience from the moment they book their move until their belongings are safely delivered.

As a Customer Success Specialist, you’ll be the main point of contact for our customers throughout their moving journey. You’ll guide them through the process — from confirming booking details and managing documents to coordinating delivery updates — ensuring everything runs seamlessly and they feel fully supported.

• Be the primary contact for customers, providing clear and timely communication from booking to delivery.
• Support customers with required customs and VAT documentation (e.g., ToR, Proof of Residence, Non-Cessation Certificates).
• Coordinate collection and delivery schedules with our logistics team.
• Monitor ongoing moves, identify potential issues, and resolve them proactively.
• Record all interactions and updates accurately in our CRM system.
• Gather and act on post-move feedback to improve customer experience.
• Assist the sales team with customer retention and service upgrades (e.g., storage, packing help, dedicated van options).

• Excellent written and verbal communication skills in English (additional European languages are a plus).
• Strong attention to detail and ability to manage multiple moving parts.
• A calm, empathetic approach to solving customer problems.
• Familiarity with CRM tools and digital communication platforms.
• Knowledge of international removals or freight forwarding processes is an advantage.

• Competitive salary and performance-based bonuses.
• Flexible work options – remote or hybrid.
• In-depth training on our systems and customs processes.
• Supportive team environment with room for career growth.
• A chance to make a genuine difference in people’s relocation experience.