Level 3 Infrastructure IT Support Specialist

Level 3 Infrastructure IT Support Specialist working from Philippines for a company

based in the US.

JOB DESCRIPTION:

If you LOVE solving IT problems, enjoy interacting with a variety of clients, and enjoy

learning about technology, we want you to join our growing team!

You will be working 100% remote.

We are managed IT services company currently seeking a remote Infrastructure IT Support

Specialist in the Philippines who can independently monitor, dispatch and troubleshoot IT

issues. At 24hourtek, we believe in a team approach and foster an environment where

everyone is willing to jump in and assist one another when needed.

Responsibilities include:

• Provide remote technical support for macs, pcs, cloud services, networks, servers, and

mobile devices.

• Dispatch phone calls and monitor queue of callers and new tickets.

• Track time and notes in ticketing system.

• Collaborate with team through phone, chat, and video calls.

• Monitor and prioritize inbound alerts.

•. Provide remote technical support for macs, pcs, cloud services, networks, servers, and

mobile devices.

• Perform system maintenance on macs, pcs, firewalls, wireless controllers, servers and

3rd party software

DESIRED SKILLS AND EXPERIENCE:

You must have at least 10+ years IT experience, possess a 4-year university degree, and

have certifications in IT. We are looking for someone with excellent organizational and time

management skills, and be a top-notch people person. You must have extensive

experience fixing and troubleshooting computers, in Mac and PC environments. You should

know how to work efficiently and be able to demonstrate a logical approach to solving

problems. You must be disciplined, motivated, punctual, self-direct your time wisely, and

be very detail oriented. The ideal candidate will have experience juggling multiple clients.

You must also be able to type at least 40 words per minute.

ABOUT THIS COMPANY:

A managed IT services Company based in San Francisco that provides

high end IT support and service for businesses in around the bay area. We are a cohesive

team that likes working with technology and with each other. We work in a casual

environment and avoid drama, but above all we make sure we take care of our clients. We

prioritize a healthy work life balance for everyone at the company.

Mission: To build meaningful relationships with employees, clients, and vendors so that we

can increase efficiency, productivity and use modern technology to future proof

businesses.

Vision: Implement flawless technology. Resolve problems faster. Build lifelong

connections.

Values: Respect | Responsive | Enthusiasm | Accountability |Growth Mindset |Efficiency

You will be asked to answer the following questions when submitting a proposal:

1. 2. Are you able to work 8am-5pm Pacific Standard Time (Required to be considered for

this job)?

Please attach a cover letter and a link to a video of your self with this job application

(Required to be considered for this job).