Marketing Operations Specialist

About Neon One

At Neon One, we believe that technology is the key to building vibrant communities of generosity. As a leader in nonprofit software since 2004, we create intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen every day.

Our culture is powered by empathy, innovation, and a shared mission to empower organizations making a difference. We operate with a customer-first mindset, take pride in extraordinary results, and grow together by supporting each other and embracing bold new ideas. If you’re passionate about using your skills to drive real impact and want to thrive in a collaborative, fully remote environment, Neon One is the place for you.

About the Role

The Marketing Operations Specialist at Neon One is a key connector between marketing strategy, technology, and execution. This role ensures that marketing systems, data, and processes work seamlessly to support campaign delivery and strategic goals. You’ll support a high-performing marketing team by managing tools like Pardot and Salesforce, optimizing lead and campaign operations, and delivering actionable insights.

Key Responsibilities:

System Management & Troubleshooting

• Manage Account Engagement (Pardot) and connected marketing systems, ensuring seamless integrations, resolving issues, and preventing downstream impacts

Platform Administration & Documentation

• Administer Chili Piper and support ad hoc administration of the broader commercial tech stack; maintain consistent documentation of processes, workflows, and integrations to ensure system continuity and knowledge sharing

Process Optimization & Strategic Development

• Identify and implement scalable process improvements; provide insights and recommendations to enhance marketing strategy; evaluate and deploy new technologies or approaches; and develop actionable plans to improve efficiency and performance

Lead & Audience Operations

• Optimize lead routing, scoring, and enrichment; maintain database hygiene and segmentation strategies to improve targeting and campaign performance

Campaign Execution & Strategy

• Partner with growth marketing to design, execute, and analyze campaigns using best practices and data-driven insights that align with business goals

Email Marketing & Compliance

• Protect email deliverability and domain reputation, manage consent strategies, and ensure adherence to data privacy regulations and best practices

Reporting & Insights

• Develop and maintain dashboards and reports to measure marketing effectiveness, ROI, and data quality

Continuous Learning

• Stay current on industry trends, best practices, and emerging tools to drive innovation and operational excellence

Qualifications:

• Strong analytical and problem-solving skills to identify inefficiencies and develop solutions.
• Data management and analysis expertise to effectively manage and analyze marketing data.
• Technology proficiency - Familiarity with marketing technology stacks and their integration.
• Communication and collaboration skills to work effectively with other departments and team members.
• Project management skills to manage marketing projects and ensure they are delivered on time and within budget.
• Strategic thinking to contribute to overall marketing strategy and planning.
• Experience with marketing automation platforms.
• Experience with CRM systems: Preferably Salesforce or Hubspot.
• Experience with marketing analytics tools: Preferably B2BMA and Google Analytics 4
• Bachelor's or Master's degree: Ideally in marketing, business administration, or a related field.

Why Join Neon One?

At Neon One, our values are how we show up every day. We make good happen by putting empathy and passion at the center of our work, using technology to uplift mission-driven organizations. We stand for our customers, act with care and intention in every decision, own the solution, and grow together. We innovate fearlessly, always exploring new ways to support our community and each other.

Benefits and More

• Unlimited paid time off.
• Comprehensive health plans (medical, dental, vision).
• 401(k) with up to 3.5% company match.
• Paid parental leave after one year.
• Company-paid life insurance and long-term disability.
• Pet insurance.
• 11 company holidays.
• Paid sick time and a monthly paid volunteer day.
• Medical and dependent care flexible spending accounts.
• Fully remote workplace.

How We Hire

We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.

This opportunity is offered through HighlightTA, the on-demand talent team supporting Neon One’s growth.

Connect with us and learn more:

Neon One on LinkedIn

HighlightTA on LinkedIn