Information Technology Specialist

Company: Elevate Calls Inc.

Location: Permanent Work From Home

Elevate Calls Inc., a dynamic and rapidly expanding telecommunications company, is seeking a highly skilled and motivated IT Support Specialist to join our team. In this role, you will ensure the stability, security, and efficiency of our IT infrastructure with a strong focus on Linux administration, Windows Server/Virtual Hyper-V, cloud technology, web hosting, VoIP systems, domain management, and cybersecurity.

• Linux Administration: Administer Linux-based systems to ensure optimal performance, reliability, and security.
• Windows & Virtualization: Manage and maintain Windows Server and Hyper-V virtual environments.
• Cloud Technologies: Deploy, configure, and optimize services using Linode, AWS (including S3 bucket management), and other cloud platforms.
• Cybersecurity: Implement, monitor, and maintain robust security protocols to protect company data and systems from cyber threats.
• Web Hosting: Maintain and troubleshoot web hosting environments, with hands-on experience in Cloudron web hosting.
• VoIP Systems: Configure, maintain, and troubleshoot VoIP systems such as Asterisk, Vicidial, 3CX, and Telnyx for high-quality telecommunication services.
• Domain & DNS Management: Oversee domain registration and DNS configuration using providers like GoDaddy and Cloudflare.
• Programming & Web Development: Utilize PHP, HTML, JavaScript, and frameworks like Laravel to support web-based applications and internal tools.
• Remote Desktop Support: Provide remote desktop processing and troubleshooting assistance to ensure seamless remote operations.
• Email & Collaboration Systems: Manage email servers and support collaboration platforms such as Group Office.
• System Monitoring & Documentation: Maintain system logs, documentation, and standard operating procedures to ensure IT best practices.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in Linux administration, Windows Server, Hyper-V, and cloud environments (preferably Linode, AWS, or similar).
• Strong understanding of cybersecurity best practices, including firewall configuration, intrusion detection, and data protection.
• Hands-on experience managing VoIP systems (Asterisk, Vicidial, 3CX, and Telnyx).
• Familiarity with Cloudron web hosting and domain management through GoDaddy and Cloudflare.
• Experience with S3 bucket management, data backup, and cloud storage security.
• Proficiency in PHP, HTML, JavaScript, and Laravel for web development tasks.
• Knowledge of Remote Desktop Processing and remote troubleshooting tools.
• Experience in email server management and Group Office collaboration software is an asset.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and perform effectively in a fast-paced, fully remote environment.