The Cloud Operations organization supports the global delivery of Syniti s SaaS and hosted environments in alignment with FedRAMP High, CMMC Level 2, ITAR, Cyber Essentials Plus (UK), and SecNumCloud (France) standards. This leader will oversee a team of Principal and Senior SREs delivering infrastructure automation, observability, and operational scalability across multi-cloud and multi-region architectures.
The Sr. Manager of SRE will drive the adoption of Infrastructure-as-Code (IaC), service mesh, and secure service-to-service identity frameworks across AWS and Azure footprints. This role is critical to achieving Syniti s NorthStar objectives of compliance, zero-touch operations, and 10x scale.
[ This role has been designated as a remote position allowing qualified talent throughout the listed country to be considered for the opportunity. ]
What You Will Do
Lead the global SRE team in delivering resilient, cost-efficient, and highly automated runtime environments.
Drive SRE architecture and roadmap execution across AWS, Azure, and on-prem extensions (e.g., Outposts).
Ensure alignment with compliance goals (FedRAMP, IL4/IL5, CMMC 2.0, Cyber Essentials+, SecNumCloud).
Mentor SREs in developing orchestration pipelines, IaC modules, and secure API integrations.
Partner with InfoSec, Infrastructure Engineering, and Dev teams to enforce Zero Trust patterns.
Define and implement regional resiliency standards for global SaaS availability and continuity.
Identify toil and lead initiatives to eliminate it through engineering solutions.
Serve as the senior escalation point for complex incident triage and root cause analysis.
Champion platform telemetry, customer-facing audit logs, and continuous observability improvements.
What It Takes
Strong leadership skills with the ability to mentor and coach senior-level engineers.
Experience managing distributed teams across US, Canada, EU, and global time zones.
Excellent communication and cross-functional collaboration capabilities.
Strong understanding of cloud-native patterns, service-level objectives (SLOs), and error budgets.
Proven ability to translate operational pain points into engineering deliverables.
15+ years of experience in infrastructure, SRE, or platform engineering roles.
5+ years of team management or technical leadership in SRE or DevOps.
3+ years of experience building and scaling CI/CD pipelines with tools such as GitHub Actions, ArgoCD, or Terraform Cloud.
2+ years of software development experience
Extensive experience with AWS and Azure managed services (EKS, AKS, RDS, Storage, ALB/NLB).
Hands-on experience with Kubernetes, GitOps, and service mesh (e.g., Istio, Linkerd).
Strong automation experience using Python, Bash, or Go.
Experience Implementing FedRAMP, CMMC, Or Comparable Regulatory Requirements.
Familiarity with secrets management, workload identity federation, and boundaryless access control (e.g., SPIFFE, IRSA).
