Customer Support Representative, Alpha - $60,000/year USD

Step into a pivotal role where your charisma and problem-solving prowess ignite change. Join us as a Customer Support Representative and transform the way families experience education at Alpha!

What You Will Be Doing

• Engaging with families through personalized interactions that highlight Alpha’s innovative educational model.
• Steering the admissions process with strategic, empathetic communication from initial contact to enrollment.
• Ensuring daily safety and operational compliance through meticulous auditing and process optimization.
• Managing vendor relationships to sustain a proactive approach to facilities upkeep.
• Implementing continuous process improvements using feedback and documentation.
  
  

What You Won’t Be Doing

• Enduring redundant meetings with no clear outcomes.
• Delivering rote, impersonal sales pitches.
• Micromanaging vendors or redoing paperwork.
• Waiting for others to identify operational issues; you’ll anticipate and address them.
  
  

Customer Support Representative Key Responsibilities

Drive student enrollment and ensure seamless campus operations to foster an environment conducive to exceptional education.

Basic Requirements

• Proven track record in school admissions, enrollment, or family engagement.
• Outstanding communication skills, both written and verbal.
• High emotional intelligence combined with a proactive attitude.
• Experience with or eagerness to learn about campus operations.
• In-person availability in Fort Worth, TX; Plano, TX, or willingness to relocate.
• Legal authorization to work in the US without needing visa sponsorship.
  
  

Nice-to-have Requirements

• Familiarity with safety oversight, compliance, or facilities management.
• In-depth understanding of the local K–12 education sector.
• A reputation for being exceptionally responsive.
  
  

About Alpha

Want to join a learning rebellion that’s transforming the traditional classroom?

Alpha School is on a mission to reshape education with a bold approach that harnesses AI to accelerate learning and unleash student potential.

They don’t play by the old rules.

Alpha is creating a new paradigm where students master core academics in just two hours a day, freeing up time for hands-on, passion-driven learning that truly prepares them for the real world.

Alpha School is rewriting the rules of education.

Sounds too good to be true? It’s not.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5619-US-Plano-CustomerSuppor.002