IT Support Engineer

Join us at Gumtree Group (Gumtree, CarsGuide, Autotrader) as we grow Australia's leading classifieds and lifestyle network, reaching 1 in 4 Aussies every month.

The Role

We're looking for an IT Support Engineer who is responsible for delivering technical support to end-users while ensuring the smooth, secure, and efficient operation of IT systems, hardware, software, and networks. This role goes beyond first-line support by taking ownership of system administration tasks such as managing user accounts, permissions, updates, and routine maintenance of IT infrastructure.

In addition, the IT Support Engineer plays a key role in supporting the implementation of new systems and technologies. This includes participating in planning, testing, deployment, and post-implementation support, as well as creating and maintaining clear technical documentation and user guides. The role requires a proactive and solution-focused approach to improving IT services, minimising system downtime, and delivering an excellent user experience, while maintaining high standards of security, reliability, and compliance.

What You'll Do

• Deliver first and second-line support, troubleshooting hardware, software, and network issues, and escalating when required
• Manage user accounts, permissions, SaaS integrations, MDM, VPN, office systems, and routine system maintenance
• Support rollout, upgrades, procurement, and installation of new systems, applications, and technologies
• Conduct functional testing and maintain clear technical documentation, guides, and asset inventories
• Recommend long-term solutions, enforce IT security measures, and ensure compliance with standards
• Provide training, onboarding, and user-friendly documentation for staff and new systems
• Work with vendors and internal teams to support projects and resolve issues

What you'll bring

• 3+ years of experience working in an IT Support Engineer or similar role
• Experience in diagnosing and resolving hardware, software, connectivity, and device issues across desktops, laptops, mobiles, and peripherals
• The ability to administer users, groups, permissions, and security in Google Workspace; support SaaS tools in cloud-first environments
• Experience overseeing hardware lifecycle (procurement to decommissioning), asset tracking, and managing endpoints via MDM/Chrome Enterprise
• Experience supporting OS (Windows, macOS, Chrome OS, iOS/Android), basic networking (VPN, Wi-Fi), and identity/SSO administration
• Support system rollouts, testing, and training, while maintaining clear user-friendly documentation and SOPs
• The skills and drive to provide approachable, user-focused support, explaining technical solutions simply and effectively, while balancing priorities, taking ownership, adapting to change, and working collaboratively to improve IT services

What you'll get

• 24/7 access to Sonder for you and your family—because your wellbeing matters
• Flex your schedule with hybrid work, flexible hours, and the freedom to work from anywhere for 4 weeks a year
• A $150 monthly allowance toward your preferred health insurance, plus exclusive Bupa discounts
• 20 weeks of paid parental leave and 12 weeks for secondary caregivers—we support all kinds of families
• A Learning and Development budget to fuel your growth and help you level up
• Your birthday off—yes, it's all about you
• Regular team events and fortnightly socials so you can connect, unwind, and have a little fun along the way

Let's Do This!

Ready to build something meaningful with great people, real impact and huge potential?

We'd love to hear from you!

Please note: We're unable to provide sponsorship for this role. You'll need to hold current Australian working rights (PR, Citizenship or a valid work visa).