Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
Salary Range
$239,000.00 - $311,000.00
What’s the role?
The Detection and Enforcement Product Management team’s mission is to keep our buyers and sellers safe and to reduce risk across our marketplace. The team achieves this by detecting policy violative content and adversarial actors through machine learning and artificial intelligence - whether developed or integrated from third-party solutions. They also maintain the infrastructure that powers both automated actions and manual reviews.
As Director of Product Management for Detection and Enforcement, you will define and drive Etsy’s long-term product strategy to strengthen marketplace integrity and member safety, leading multiple teams that build systems to protect our users. You’ll partner with senior leaders across Trust & Safety, Engineering, Legal, Operations and other Product teams to advance safety-by-design principles and scalable moderation mechanisms. You’ll define a strategic roadmap for how Etsy leverages AI-driven detection to proactively identify risk, maintain member trust, and ensure compliance with evolving global standards.
In 2026, your team’s focus areas will include improving product safety, compliance with our Creativity Standards policy, and detecting and removing prohibited or restricted Content. You’ll also drive innovation in identifying adversarial actors, fraud and account takeover. You will own and develop a product strategy that strikes the right balance between legal & policy requirements, efficiency that scales with the growth and complexity of our marketplace, and an excellent user experience for our members.
We are looking for a strategic and visionary leader to guide a team of product managers, fostering collaboration and a culture of accountability, innovation, and empathy across Product, Engineering, Design, Analytics, and Operations. You are a resilient self-starter who thrives in driving structure in ambiguous spaces, working in fast paced environments and using strong strategic and critical thinking skills to define solutions to new problem sets.
This is a full-time position reporting to the Head of Customer Operations Product. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.
What’s this team like at Etsy?
- Trust and Safety is a constantly evolving environment where the team needs to proactively detect fraudsters and abuse and respond to new emerging threats.
- This team works closely with the Trust and Safety Member Experiences and Customer Support teams, Engineering, Ops, Analyst and Design teams.
- Your team will include 4 product managers
What does the day-to-day look like?
- Lead all aspects of the team’s strategy, prioritization, and delivery through continuous iteration, analysis, and experimentation.
- Work closely and collaboratively with lead across product, ops, analytics and engineering to build products that are effective and scalable.
- Regularly present to company executives on roadmap progress, strategy and prioritization.
- Develop strategies to reduce financial loss from fraud across a two-sided marketplace by swiftly addressing high-risk and fraudulent sellers and buyers, and ensuring prompt action on policy-violating listings—all while preserving a positive experience for well-intentioned members.
- Lead 4 PMs as they drive their squads’ execution. The product and engineering team is located in Mexico, Ireland and the US.
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
Qualities that will help you thrive in this role are:
- 10+ years of product management experience, including 3+ years leading product managers.
- Experience in Trust & Safety, Risk, Fraud Detection, or Marketplace Integrity domains.
- Demonstrated ability to lead complex product initiatives, including ones scaling through Machine Learning and AI
- Inspiring, engaging and clear communicator.
- You have a strong belief in Etsy’s vision, mission and values.
Additional Information
What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.
