CryoFuture is a leader in fertility preservation, specializing in cutting-edge technology for specimen storage, transportation, and inventory management. Our mission is to redefine safety, security, and reliability within reproductive medicine while providing compassionate support to patients, clinics, and networks.
With locations across the U.S. and a rapidly growing team of experts, we’re committed to innovation and excellence at every stage of the process. We are seeking a proactive IT Support professional to join our team and ensure that our technology systems effectively support our mission.
Role Overview
As an IT Support team member, you will be responsible for managing day-to-day IT operations, supporting staff onboarding/offboarding, troubleshooting technical issues, and helping maintain facility security systems. You will also support cybersecurity, system administration, and compliance-related technology tasks — ensuring that CryoFuture operates smoothly, securely, and in compliance with healthcare regulations.
ResponsibilitiesEnd-User & Hardware Support
- Set up laptops, accounts, and software for new employees to ensure smooth onboarding.
- Troubleshoot Wi-Fi, hardware, and IT issues across multiple facilities.
- Support video conferencing tools, printers, shared office equipment, and remote desktop solutions.
- Provide remote and in-person IT support to staff across locations.
System Administration
- Manage user accounts, roles, and permissions across company applications (Microsoft 365/Google Workspace, EMR platforms, HIPAA-compliant apps).
- Maintain organized IT equipment inventory, track assets, and manage licensing renewals.
- Assist with facility security systems, including key cards, cameras, VPNs, and vendor coordination.
- Monitor system performance and escalate to vendors/partners when needed.
Cybersecurity & Compliance
- Support implementation of IT security policies aligned with HIPAA, SOC-2, and ISO standards.
- Manage antivirus, endpoint protection, and patch updates for all devices.
- Assist in monitoring suspicious activity and ensuring secure access controls.
- Support IT documentation of compliance logs (e.g., system access, audits, breach protocols).
Network & Infrastructure
- Assist with maintaining LAN/WAN connectivity and VPN configurations.
- Troubleshoot firewalls, routers, and switches (with escalation as needed).
- Support integration of cloud-based systems and SaaS tools used by CryoFuture.
IT Process & Knowledge Management
- Document common IT issues, solutions, and processes in an internal knowledge base.
- Assist with disaster recovery planning and backup management.
- Coordinate with external vendors and service providers for escalations and upgrades.
Qualifications
- 1+ years of IT support, system administration, or help desk experience preferred.
- Familiarity with PC/Mac, Wi-Fi troubleshooting, and standard office/cloud software.
- Experience managing Microsoft 365, Google Workspace, or similar enterprise environments.
- Knowledge of cybersecurity best practices; healthcare/finance IT experience a plus.
- Associate’s or Bachelor’s in IT/CS preferred; certifications (CompTIA A+, Network+, Security+, Google IT Support) are a plus.
- Strong communication, troubleshooting, and problem-solving skills.
- Reliable, detail-oriented, and able to work independently in a fast-paced, distributed team.
Compensation
$65k-$75k
Please apply at the following link https://form.jotform.com/252231331229143
