AWS Service Desk Engineer (INDIA)

We are seeking a skilled AWS Service Desk Engineer to provide expert support for cloud infrastructure in a fast-paced, 24x7 environment. In this role, you will manage incidents, troubleshoot technical issues, and ensure the reliability of cloud services. You will collaborate with a global operations team, administer monitoring tools, and contribute to continuous improvement initiatives. This position is fully remote in India and offers flexible scheduling, including night and weekend shifts. You will play a critical role in ensuring customer satisfaction, maintaining high service standards, and implementing best practices for cloud operations. The role combines technical proficiency, problem-solving skills, and a customer-focused mindset to support mission-critical AWS environments.