IT Manager in United State

Nerd Ninjas is a fully remote, fast-moving, multidisciplinary team of creative professionals who work hard and play hard. We’re dedicated to creating engaging projects across VR, AR, mobile, and desktop platforms. 

We’re looking for an experienced IT Manager to help support our growing studio! This is a unique opportunity to be part of an innovative game studio and help build an IT department ready to take on the challenges a fully remote studio faces every day. The ideal candidate will have a proven track record of being the day-to-day person for all things IT, a deep understanding of IT Support for the games industry and its various disciplines, keeping detailed inventory & records of hardware and software licenses, and building/executing best-in-class IT processes that would continue to make Nerd Ninjas the ideal place to work for the games industries top talent.

Compensation & Health:

• Competitive salary.
• 100% employer-paid Medical, Dental, and Vision coverage.
• 401k with employer-matching.

Growth & Opportunity:

• Collaborate on global intellectual properties with high visibility.
• Work alongside industry veterans with decades of experience.

Culture & Work Environment:

• Join a growing indie studio with multiple innovative projects in development.
• Our culture is fun, unique, and anti-drama (you'll love it!).

Flexibility & Remote Work:

• Fully remote position with required availability during Pacific Time zone working hours.
• Travel 1-2 times a year for extremely fun team-building off-sites!

Hardware & Asset Management

• Procure, configure, and deploy laptops, monitors, and peripherals.
• Maintain and track inventory of all company-owned devices.
• Coordinate repairs, replacements, and returns of equipment.

Employee Onboarding & Offboarding

• Set up devices, accounts, and required software for new hires.
• Ensure secure access removal and asset recovery for departing employees.

Software & Licensing

• Manage SaaS subscriptions (Slack, Jira, Confluence, Unity, Adobe, Zoom, etc.).
• Monitor seat usage, optimize license allocation, and control costs.

Security & Compliance

• Enforce endpoint security standards (antivirus, encryption, VPN, patching).
• Configure and administer identity management systems (Okta, Google Workspace, Azure AD).
• Support compliance efforts (SOC 2, GDPR, HIPAA, or client-mandated requirements).

Helpdesk & Support

• Provide first-line IT support for employees across hardware, software, and networking issues.
• Create and maintain documentation, FAQs, and self-help resources.

Policy & Process

• Develop and enforce IT policies (acceptable use, password standards, remote work security).
• Continuously recommend and implement improvements to systems, tools, and workflows.

• 5+ years of IT experience, with at least 2 years in a leadership or management role.
• Strong background in device lifecycle management (Mac, Windows, or both).
• Experience with identity management platforms (Okta, Google Workspace, Azure AD).
• Hands-on knowledge of SaaS administration (Slack, Jira, Confluence, Unity, Adobe, Zoom).
• Demonstrated ability to manage endpoint security, patching, and encryption.
• Familiarity with compliance frameworks such as SOC 2, GDPR, or HIPAA.
• Excellent troubleshooting skills and a customer-focused approach to IT support.
• Strong organizational skills to manage inventory, vendors, and IT projects simultaneously.

• Previous IT leadership experience in the video game, creative, or tech industries.
• Knowledge of studio production pipelines (Unity, Unreal, Perforce, or similar tools).
• Experience supporting hybrid or fully remote teams across multiple geographies.
• Background with network administration (VPNs, firewalls, cloud networking).
• Experience scaling IT operations in a fast-growing startup or creative environment.
• Certification(s) such as CompTIA Security+, CISSP, or Microsoft/Google Admin.
• Passion for video games and insight into the unique needs of creative development teams.
• Experience with VR or AR devices.
• Lives in Spokane, WA.

Salary Range for this position is: $65k - $95k depending on experience and ability