Service Transition Specialist – Long-Term Contract (12–18 months) | Gothenburg | Hybrid (3 days onsite / 2 days remote)
This is a relocation opportunity: We are seeking qualified candidates who are interested in relocating to Sweden for this position.
We’re supporting a global leader in the pharmaceutical industry in their search for an experienced Service Transition Specialist to join their IT function in Gothenburg. This is a long-term assignment (12–18 months) offering a unique opportunity to work in a complex, high-impact environment where IT directly supports innovation in healthcare.
If you’re passionate about ensuring smooth IT service transitions and thrive at the intersection of process, technology, and people, this role is for you.
What You’ll Do
- Lead the end-to-end transition of new or enhanced IT services into live operation
- Ensure service readiness, compliance (including GxP, SoX, Privacy), and operational stability post go-live
- Coordinate closely with project delivery, operations, and business stakeholders to minimize disruption to business users.
- Validate that support models, escalation paths, and monitoring systems are in place and ready before service launch.
- Oversee the creation of support documentation, user guides, and ensure training for Service Desk and technical teams.
- Act as a central liaison across IT, business functions, and vendors — driving clear communication and timely delivery.
- Support ITSM processes (Incident, Problem, Change, Release Management) and contribute to continuous improvement initiatives.
What You’ll Bring
- 5–6 years’ experience in Service Transition, Service Management, or IT Project Delivery
- Strong knowledge of ITIL-based processes and hands-on involvement with ServiceNow, JIRA, or Confluence.
- Proven experience as a Service Support / Service Manager / Service Transition Project Manager in a regulated or complex environment (pharma, medtech, or manufacturing preferred
- ITIL v4 certification is highly desirable
- Excellent stakeholder management and communication skills.
- An analytical, structured, and proactive approach to problem-solving.
- Fluent English; other European languages an advantage.
Why Apply?
- Be part of a global pharma organization driving innovation and excellence in IT operations.
- Work in a collaborative, hybrid setup — 3 days onsite in Gothenburg and 2 days remote.
- Immediate start – fast, 1-stage interview process.
- Opportunity to shape service delivery in a highly visible role supporting critical business systems.
