Are you looking to take your career in Customer Success and Digital Marketing to the next level while living in Lisbon, one of Europe’s most vibrant capitals?
We’re currently looking for German or French-speaking Customer Success Managers to join a global technology and consulting leader, supporting one of the world’s most recognized digital marketing platforms.
This is a client-facing role where you’ll help businesses achieve measurable results through digital marketing solutions. You’ll build relationships, guide clients in adopting tools like Google Ads, and ensure long-term satisfaction and growth.
About the Company
Our partner is a multinational IT and consulting powerhouse headquartered in the USA, ranked 194th on the Fortune 500 list. Founded in 1994, it provides IT consulting, digital transformation, AI, and cloud solutions to clients across finance, healthcare, retail, technology, and more. With offices worldwide, the company is known for its innovation, expertise, and commitment to helping businesses scale globally.
Your Responsibilities|
- Manage a portfolio of assigned customers, build trust, and maintain long-term relationships
- Onboard new clients and ensure a smooth handover from sales to success
- Understand customer goals and identify opportunities to increase adoption and satisfaction
- Conduct regular business reviews and resolve escalations in collaboration with internal teams
- Monitor customer usage and proactively prevent churn
- Educate clients on new features, updates, and best practices
- Identify upselling and cross-selling opportunities aligned with customer needs
- Report on customer success metrics like retention, satisfaction, and usage trends
What We’re Looking For
- Fluent in German or French (C1–C2 level) and English (B2+)
- Experience in Customer Success, Account Management, or other client-facing roles (B2B or SaaS preferred)
- Solid understanding of digital marketing tools such as Google Ads, DBM, Google Analytics, PPC, ROI tracking
- Knowledge of online advertising models (Search, Display, Video, etc.)
- Bachelor’s degree in Marketing, Business, or a related field
- Excellent communication, stakeholder management, and problem-solving skills
- Proactive, organized, and customer-oriented mindset
What’s in It for You
- Great base salary, up for discussion
- Language bonus: €3,240/year
- Transportation bonus: €720/year
- Relocation bonus: €1,750 net (paid within the first week after training start)
- €875 net welcome bonus for candidates already in Portugal (mainland only)
- Meal allowance: €7.63 net per working day
- Performance bonus: up to 6% of yearly base salary
- Hybrid model (Lisbon-based, flexible office days)
- Permanent contract with strong internal progression opportunities
- Comprehensive onboarding and continuous training
- Relocation support: flight, documentation assistance, and family relocation options
Recruitment Process
- Screening interview with recruiter
- Operational interview
- 48-hour business case + language assessment
- HR interview
If you’re passionate about digital marketing, client success, and international growth, this is your chance to join a global leader and work with one of the most powerful tech brands in the world.
Apply today — limited spots available and start dates coming soon (10.11 & 24.11)!
