Job Requirements
POSITION SUMMARY
To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by
managing multiple providers and associates at various site locations. Assuring optimal site operations
in collaboration with the entire Health First Team. Incumbent will partner with providers to ensure timely
and quality care, providing leadership, coaching, and mentoring to associates within the provider
practice. Responsible for all aspects of office operations including the training and development of
associates, estimating personnel needs, assigning work, meeting fiscal targets, supporting system
goals, and ensuring consistent application of organization policies.
Primary Accountabilites
- The Practice Manager, under the direction of the Community Health Services/Operations
Director, is responsible for the overall success of one (1) or more assigned medical practices at
one or more locations with two or more providers.
- Provides strategic leadership for a practice’s growth, direction, administration, and coordination
of all medical office activities except those directly involving professional medical judgment.
- Collaborates with leadership and Providers to develop and implement strategic growth plans
including identifying, recommending, and implementing practice needs: staffing, services,
equipment, and facilities. (Including but not limited to office relocation and participation in
design/development of new office facilities)
- Responsible for financial management practices including bank reconciliations and deposits,
ensuring cash control, payment authorization, vouchers, budget collaboration, implementation,
and management.
- Manages the daily operations of usually one (1) or more practices and ensures the coordination
of the work activities and staff schedules. Ensures that staff understands and follows
established office policies and procedures; oversees training of new staff and continued training
of existing staff.
- Leads office staff teams with exemplary practices when hiring, training, coaching, evaluating,
and implementing the progressive discipline policy when necessary. Provides timely
communication to Human Resources regarding resignations, open positions, etc.
- Timely screens and interviews the pre-screened candidates for office positions.
- Responsible for reviewing monthly/quarterly practice reporting regarding Patient Satisfaction,
Patient Access and other practice specific reports and identifying areas of improvement.
- Responsible for ensuring effective communication with all staff and providers regarding policies,
procedures, forms, changes, and requirements and new initiatives as appropriate. The ability to
collaborate with other areas of the organization.
- Ensures all supplies and equipment are supplied and/or maintained in working order,
coordinating with Materials Management, BioMed and Maintenance Departments, as
appropriate. Maintains supplies, inventory, and ordering processes within the office site.
- Monitors and communicates risk and quality issues to appropriate providers, manager, and/or
director.
- Identifies and analyzes work issues and coordinates corrective action plans with appropriate
provider, manager, or director. Responsible for the implementation of the execution of all staff
performance management (Shine) conversations, ensures timely completion in accordance with
Health First policy and procedure.
Leadership Accountabilities
- Define and communicate a clear, compelling vision for the team that effectively ties into the
mission and vision of Health First, and inspirationally lead the team to achieve that vision.
- Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth
and development of an effective, high performing team.
- Lead change through effective communication, explaining the connection and value to the
organization, creating stronger buy-in and urgency, while understanding impact to the team to
obtain commitment.
- Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and
encourage collaboration across teams to help break down silos to meet the team’s and
organization’s goals.
- Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive
associates.
- Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of
responsibility and organization.
Work Experience
MINIMUM QUALIFICATIONS
- Education: Bachelor’s degree in relevant field.
- Work Experience: Three (3) years’ experience in a managerial or leadership position.
- Licensure: None
- Certification: None
- Work Experience in Lieu of Education: Four (4) years’ experience in healthcare or leadership
position.
- Skills/Knowledge/Abilities:
- Knowledge and proficiency in Word, Excel, PowerPoint
- The ability to regulate emotions, respond effectively to emotions, and create positive
relationships within the practice.
Preffered Qualifications
- Certification: Any one of the following:
- Certified Professional Coder (CPC).
- Certified Professional Biller (CPB).
- Certified Physician Practice Manager (CPPM).
- Skills/Knowledge/Abilities: Knowledge and utilization of all Microsoft products.
Physical Requirements
- Majority of time involves sitting or standing; occasional walking, bending, and stooping.
- Long periods of computer time or at workstation.
- Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
- May be exposed to inside environments with varied temperatures, air quality, lighting and/or low
to moderate noise.
- Communicating with others to exchange information.
- Visual acuity and hand-eye coordination to perform tasks.
- May require travel to various facilities within and beyond county perimeter; may require use of
personal vehicle.
Benefits
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together,
we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our
associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.
