About Kering
Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across ready-to-wear and couture, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735, as well as Kering Eyewear and Kering Beauté. Inspired by their creative heritage, Kering’s Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy. In 2024, Kering employed 47,000 people and generated revenue of €17.2 billion.
The opportunity
As the Lead Network Engineer cum Global NetOps APAC Deputy, you will play a pivotal role in the operational performance, stability, and scalability of Kering's network infrastructure, with a primary focus on the APAC region. The role is a senior engineer/deputy role, to support our
- Global Network Operations Manager in enforcing corporate governance and, standard across region, and lead the tech innovation, optimisation, including incident, problem and change.
- APAC Network Operations Manager in overseeing day-to-day operations, coordinating with internal teams and external vendors, and ensuring the highest levels of service continuity and performance.
Mission
Drive network excellence across Kering’s Network Operations by leading project delivery, ensuring operational stability, and fostering innovation for retail boutiques, industrial warehouses, and corporate offices. Ensure seamless digital experiences that reflect our luxury brand standards.
How you will contribute
Key Responsibilities
Technical Leadership & Project Delivery
- Monitor, run and optimize SD-WAN (Fortinet), LAN, Wi-Fi (Cisco/Meraki), and cloud-integrated networks for stores, logistics sites, Offices and events.
- Spearhead APAC-level projects: new store openings, store and site relocation, partner sites integrations (e.g. call centre), and time-sensitive retail initiatives.
- Act as a key escalation point for Global major network incidents and lead resolution efforts, ensuring all issues are resolved within SLA.
- Support the implementation of network projects, upgrades, and changes, ensuring minimal disruption to services.
- Maintain rigorous documentation (network standards, configurations, inventories).
- Stay up to date with industry trends and emerging technologies in IT infrastructure, exploring opportunities for optimization and enhancement.
Operational Governance & Compliance
- Own network SLA/KPI adherence, change management, and incident response.
- Oversee daily network operations, including incident response, problem management, and performance monitoring.
- Ensure compliance with security standards and regulatory requirements.
- Utilize strong vendor management skills to ensure the delivery of excellent network services.
- Coordinate with regional and global teams to ensure consistent service levels and alignment with corporate standards.
- Support the preparation of reports and dashboards for management review.
Business Partnership & Vendor Management
- Serve as the primary stakeholder contact for brands (e.g., Gucci, Saint Laurent), providing proactive updates and support.
- Work closely with vendors and service providers to manage SLAs, troubleshoot issues, and ensure service delivery.
- Participate in meetings with regional teams to share updates on business needs and challenges, ensuring a smooth flow of information.
- Coordinate on-site support with Global Helpdesk teams and third parties.
Who You Are
Experience
- 5+ years of experience in network operations, with at least 2 years in a senior or deputy leadership role.
- Experience with SD-WAN rollouts (Fortinet/Meraki), preferably in a retail or B2C environment.
- Proven success in complex, deadline-driven deployments (e.g., flagship store launches).
Technical Mastery
- CCNA and ITIL certification preferred with CCNP as a plus.
- Expertise in MPLS, BGP, Fortinet SD-WAN, Cisco/Meraki LAN/Wi-Fi, and AWS networking.
- Knowledge of monitoring and incident management tools (e.g., ThousandEyes, Infoblox, Nagios, ServiceNow).
- Strong troubleshooting, analytical, and problem-solving skills.
Operational Rigor
- A proven track record in tech innovations and operations ownership with excellent vendor management.
- Skilled in SLA governance and risk mitigation.
- Ability to work in a fast-paced, multicultural environment.
- Excellent written and verbal communication skills.
- Ability to maintain focus and quality of work during stressful, time-sensitive, or challenging situations.
Mindset
- An agile learner, collaborative partner, and detail-oriented executor.
- Ability to bridge technical requirements with business needs.
Why Work with Us?
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a dynamic team in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
