Join Our Life-Saving Team!
Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.
With PHI Health you’ll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.
Who We Are
PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.
Position Overview
Reporting to the Director, Human Resources Service Delivery, the HR Offboarding Collector is responsible for recovering outstanding debts by employees leaving the company and former employees who left the company and owe money back due to not fulfilling an agreed upon commitment. As a member of the HR team, this position engages in communication with current employees who have given their resignation notice and have a standing debt with PHI. This role focuses on friendly engagement of current and former employees to ensure timely collection of owed obligations, by securing commitments to repayment plans. Key to success is transaction management of accounts, thorough reporting of payments, records and collection status. This position also prepares packets to initiate legal action as needed. This position will assist with offer letters, conducts audit of employee data and other pre-payroll data validations. This position also assists with special projects as determined by business needs.
Essential Duties
- Reviews termination transactions and employee clearances, to engage with employees prior to last day to notify them of PHI owed obligations. Explains payment options, achieves repayment commitment.
- Completes the clearance form to ensure all commitments by the employee are accounted for, sign-on bonus, retention bonus, training repayment, resignation notice, relocation assistance, and all other applicable bonus or programs that required a commitment that was not fulfilled.
- Works with payroll to finalize the total repayment amount, based on the final paycheck collection.
- Follow ups timely to collect on payment plan commitments.
- Manages accounts, tracks payments and ensures all is tracked accordingly.
- Maintains detailed records of all communications and actions taken regarding the debt recovery efforts.
- Prepares packets to initiate legal action.
- Handle disputes and resolves issues that may arise during the collection process. Collaborates with HR Team for guidance on how to handle difficult situations.
- Completes weekly reporting of recoupments and terminations.
- Assists employees and managers with questions.
- Prepares offer letters as assigned and/or acts as back up for HR Specialist as needed.
- Conducts employee data audits and other pre-payroll data validations.
- Other duties and responsibilities as assigned.
Qualification Requirements
Education and Experience:
- College degree and 1+ years in professional Human Resources work.
- Prior collections experience with repayments and debt vendor coordination.
- Payroll coordination experience preferred.
- Healthcare or Aviation industry experience preferred.
- HR Certification preferred.
Special Skills
- Proactive and timely follow up.
- High Attention to Detail: Precision in managing accounts, tracking payments, and entering and tracking data.
- Time Management: The ability to prioritize tasks and manage multiple accounts efficiently.
- Communication: Strong verbal and written communication skills are necessary for effectively contacting current/former employees, explaining payment options, and getting repayment commitments.
- Organizational skills and ability to meet deadlines are important for the success of the collection’s efforts.
- Customer service focus in a high paced environment.
- Ability to work well and effectively in a team environment.
- Proficient in Microsoft Office (Excel, Access, PowerPoint, and Word).
- This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.
Schedule/Location
Organizational Core Competencies
Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
Service. We are dedicated to the service of our customers, our communities and each other.
The PHI Health Advantage
For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.
Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.
PHI Health
DISCLAIMER
The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
