Job Title: Customer Quality Supervisor
Location: Burlington, WA
Hire Type: Direct Hire
Pay Range: $80,000 – $135,000/year (relocation assistance available)
Schedule: Monday – Friday; 8:00 AM – 5:00 PM with necessary overtime
Travel: Up to 30%, based on customer demand
Ideal Start Date: September 29, 2025
Work Model: Onsite
Nature & Scope:
Positional Overview
We are seeking a polished and experienced Customer Quality Engineer to lead customer-facing quality assurance efforts and serve as the face of the organization in all key client interactions. This is a high-impact, strategic role that directly influences customer satisfaction, retention, and company growth.
This position requires a strong business presence, outstanding communication skills, and a hands-on approach to quality management and issue resolution in a highly automated, fast-paced manufacturing environment—preferably in semiconductor or advanced electronics industries.
Role & Responsibility:
Tasks That Will Lead To Your Success
- Act as the primary site contact for all customer quality concerns, RMAs, and root cause investigations
- Lead cross-functional teams to resolve customer-reported issues and implement sustainable corrective actions
- Oversee warranty claims analysis, audit responses, and customer quality performance metrics
- Manage outgoing quality inspections, finished goods audits, and reports related to KPIs, VOC, and defect trends
- Supervise a growing team (currently 4 direct reports, potential to scale to 10–12 based on company growth)
- Champion customer satisfaction by reducing complaint resolution time and driving continuous improvement initiatives
- Present clear, data-driven reports to customers and internal stakeholders on quality issues and resolutions
- Support the QMS implementation (ISO 9001 or equivalent) and ensure compliance with internal and customer requirements
- Utilize tools such as DFMEA, PFMEA, A3, Apollo RCA, SPC, and Pareto analysis to strengthen quality systems
- Collaborate closely with engineering, operations, and IT to enhance quality dashboards and VOC tracking tools
Skills & Experience
Qualifications That Will Help You Thrive
- Certified Quality Engineer (CQE) – required
- Green Belt Certification or higher – required
- Certified Lead Auditor (active or previously held) – required
- 2+ years’ experience in Customer Quality, Quality Assurance, CX, or Customer Experience roles
- 1+ year of leadership/supervisory experience
- Must come from a heavy automation, fast-paced manufacturing environment
- Acceptable industries: Semiconductor, Advanced Electronics
- Not accepted: Medical, Hospitality, Bottling, Food & Beverage, or FDA-regulated sectors
- Strong customer-facing and public relations experience, with proven success in managing quality concerns and audits
- Experience using quality tools such as 8D, 5-Why, Fishbone, Minitab, SPC
- Proficient in Excel and PowerPoint
- Bachelor’s degree in Engineering, Quality, or a related field—or equivalent work experience
