Customer Quality Engineer - Great Opportunity with Relocation Bonus

Job Title: Customer Quality Supervisor

Location: Burlington, WA

Hire Type: Direct Hire

Pay Range: $80,000 – $135,000/year (relocation assistance available)

Schedule: Monday – Friday; 8:00 AM – 5:00 PM with necessary overtime

Travel: Up to 30%, based on customer demand

Ideal Start Date: September 29, 2025

Work Model: Onsite

Nature & Scope:

Positional Overview

We are seeking a polished and experienced Customer Quality Engineer to lead customer-facing quality assurance efforts and serve as the face of the organization in all key client interactions. This is a high-impact, strategic role that directly influences customer satisfaction, retention, and company growth.

This position requires a strong business presence, outstanding communication skills, and a hands-on approach to quality management and issue resolution in a highly automated, fast-paced manufacturing environment—preferably in semiconductor or advanced electronics industries.

Role & Responsibility:

Tasks That Will Lead To Your Success

• Act as the primary site contact for all customer quality concerns, RMAs, and root cause investigations
• Lead cross-functional teams to resolve customer-reported issues and implement sustainable corrective actions
• Oversee warranty claims analysis, audit responses, and customer quality performance metrics
• Manage outgoing quality inspections, finished goods audits, and reports related to KPIs, VOC, and defect trends
• Supervise a growing team (currently 4 direct reports, potential to scale to 10–12 based on company growth)
• Champion customer satisfaction by reducing complaint resolution time and driving continuous improvement initiatives
• Present clear, data-driven reports to customers and internal stakeholders on quality issues and resolutions
• Support the QMS implementation (ISO 9001 or equivalent) and ensure compliance with internal and customer requirements
• Utilize tools such as DFMEA, PFMEA, A3, Apollo RCA, SPC, and Pareto analysis to strengthen quality systems
• Collaborate closely with engineering, operations, and IT to enhance quality dashboards and VOC tracking tools

Skills & Experience

Qualifications That Will Help You Thrive

• Certified Quality Engineer (CQE) – required
• Green Belt Certification or higher – required
• Certified Lead Auditor (active or previously held) – required
• 2+ years’ experience in Customer Quality, Quality Assurance, CX, or Customer Experience roles
• 1+ year of leadership/supervisory experience
• Must come from a heavy automation, fast-paced manufacturing environment
• Acceptable industries: Semiconductor, Advanced Electronics
• Not accepted: Medical, Hospitality, Bottling, Food & Beverage, or FDA-regulated sectors
• Strong customer-facing and public relations experience, with proven success in managing quality concerns and audits
• Experience using quality tools such as 8D, 5-Why, Fishbone, Minitab, SPC
• Proficient in Excel and PowerPoint
• Bachelor’s degree in Engineering, Quality, or a related field—or equivalent work experience