Technical Support Engineer

Technical Support Engineer – SaaS | Remote (Australia)

💰 $140,000 base + super

🌏 Series B US SaaS vendor | Fully Remote | APAC expansion

A high-growth Series B SaaS vendor, headquartered in the US and rapidly expanding across APAC, is looking for a Technical Support Engineer to join its customer team in Australia.

This is a fully remote role, open to candidates based anywhere in Australia.

The Opportunity

You’ll act as the primary technical point of contact for a portfolio of ANZ customers — combining hands-on support, troubleshooting, product enablement, and customer advocacy to drive successful adoption and long-term satisfaction with the platform.

This isn’t a sales role — it’s a customer-facing technical position where you’ll help users solve complex issues, optimise their configurations, and ensure smooth platform performance through proactive engagement and expert guidance.

Key Responsibilities

• Serve as the main technical contact for assigned customer accounts across ANZ
• Lead onboarding, configuration, and product enablement for new customers
• Troubleshoot and resolve technical and integration issues in collaboration with product and engineering teams
• Provide proactive guidance, best practices, and training to improve customer outcomes
• Build strong relationships with technical and business stakeholders
• Partner with Customer Success and Account Management teams to drive retention and satisfaction

About You

• 3–5+ years’ experience in Technical Support, Technical Account Management, or Solutions Engineering within a SaaS or cloud environment
• Strong technical background — ideally with exposure to APIs, data integrations, or cloud platforms
• Excellent problem-solving and communication skills, able to translate technical concepts for business users
• Customer-first mindset and passion for helping clients succeed
• Confident working remotely and managing multiple client relationships simultaneously

Why Join

• Series B US SaaS vendor entering a major growth phase across APAC
• Fully remote role – work from anywhere in Australia
• High-impact position supporting enterprise and mid-market customers
• Competitive $140k base + super (no commission)
• Collaborative, growth-focused culture with strong global leadership

📩 Interested?

• Apply now or reach out for a confidential chat to learn more about this fast-growing SaaS vendor and its expansion across the ANZ region.