Technical Support Engineer – SaaS | Remote (Australia)
💰 $140,000 base + super
🌏 Series B US SaaS vendor | Fully Remote | APAC expansion
A high-growth Series B SaaS vendor, headquartered in the US and rapidly expanding across APAC, is looking for a Technical Support Engineer to join its customer team in Australia.
This is a fully remote role, open to candidates based anywhere in Australia.
The Opportunity
You’ll act as the primary technical point of contact for a portfolio of ANZ customers — combining hands-on support, troubleshooting, product enablement, and customer advocacy to drive successful adoption and long-term satisfaction with the platform.
This isn’t a sales role — it’s a customer-facing technical position where you’ll help users solve complex issues, optimise their configurations, and ensure smooth platform performance through proactive engagement and expert guidance.
Key Responsibilities
- Serve as the main technical contact for assigned customer accounts across ANZ
- Lead onboarding, configuration, and product enablement for new customers
- Troubleshoot and resolve technical and integration issues in collaboration with product and engineering teams
- Provide proactive guidance, best practices, and training to improve customer outcomes
- Build strong relationships with technical and business stakeholders
- Partner with Customer Success and Account Management teams to drive retention and satisfaction
About You
- 3–5+ years’ experience in Technical Support, Technical Account Management, or Solutions Engineering within a SaaS or cloud environment
- Strong technical background — ideally with exposure to APIs, data integrations, or cloud platforms
- Excellent problem-solving and communication skills, able to translate technical concepts for business users
- Customer-first mindset and passion for helping clients succeed
- Confident working remotely and managing multiple client relationships simultaneously
Why Join
- Series B US SaaS vendor entering a major growth phase across APAC
- Fully remote role – work from anywhere in Australia
- High-impact position supporting enterprise and mid-market customers
- Competitive $140k base + super (no commission)
- Collaborative, growth-focused culture with strong global leadership
📩 Interested?
- Apply now or reach out for a confidential chat to learn more about this fast-growing SaaS vendor and its expansion across the ANZ region.
